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August 24th, 2017 06:00

DSITV not showing in vsphere web client

I just installed RMSV and registered the vsphere web client plugin with vcenter on the DSITV 4.01 appliance but I do not see the icon for dell storage in the client. I have restarted both the vsphere web client and the DSITV appliance with no luck.

August 24th, 2017 06:00

Could you please capture the following details:

1. vCenter version 

2. vsphere client virgo logs traces. 

Thanks. 

47 Posts

August 24th, 2017 07:00

Vcenter version 6.0.0 build 5318203. I have the virgo log. What specifically are you looking for?

This is VCSA and not the windows version.

August 24th, 2017 07:00

Could you please verify the below:

  1. From the VC console; Navigate to Administration-> Solutions -> Client Plug-Ins and verify whether plug-in is getting listed ?
  2. Verify whether the logs has some details on "Downloading plugin package from " , " Done downloading plugin package from ",  Deploying plugin package , and "Deployed plugin package to confirm the plug-in is registered and downloaded properly.
  3. Please try clearing browser cache and launch the vcenter GUI. 

47 Posts

August 28th, 2017 07:00

Ajith,

I upgraded my vcsa to 6.5 over the weekend and just noticed that DSITV does not support 6.5 currently. Do you know if a release is planned to support this version soon?

August 28th, 2017 07:00

Can you please confirm the DSITV version.  

With DSITV version 4.1.1 release

  • Dell Storage vSphere Web Client Plugin supports VC version  5.5 - 6.5.
  • Replay Manager Service for VMware supports VC version 5.5 - 6.0.

Thanks. 

August 28th, 2017 09:00

47 Posts

August 28th, 2017 09:00

Where do I download 4.1.1?

September 11th, 2017 08:00

Hope you're able to download the latest DSITV version and able to deploy the same successfully. Thanks. 

47 Posts

September 19th, 2017 05:00

Hi Ajith,

The Dell engineering team is working on this issue now. Apparently it is an issue with DSITV. They sent me the latest 4.1.2 version and it has the same issue. I will keep everyone updated once a fix is available.

47 Posts

September 28th, 2017 18:00

Hi Ajith,

The issue is resolved now. I detected duplicate ip addresses with the DSITV and this was causing the issue. I allocated another ip address and restarted vcenter server and the plugin works now.

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