cpetry
1 Nickel

SC4020 Management network not responding

I've completed the initial configuration for both controllers through terminal/serial as outlined in the SC4020 setup guide.  I've triple checked my networking settings and have verified the drops are working.

The net show command on both controllers show eth0 has a state of up and link of down.  The duplex is shown as unknown.  The link lights on the management ports on the back of both controllers are off.

What am I missing?

If I do a system show the management IP shows as 0.0.0.0.  However, each controller has an IP/subnet/gateway/DNS and domain configured on eth0.

Thanks,

Cody

0 Kudos
8 Replies
BVienneau
2 Iron

RE: SC4020 Management network not responding

Can you ping the eth0 IP addresses? if so, you should be able to open a browser and http:// to the first controller to start the setup wizard. You won't have a management IP (it's a VIP that moves between the two controllers) until you complete the setup wizard.

0 Kudos
cpetry
1 Nickel

RE: SC4020 Management network not responding

Um, no, I can' t ping them.  That's why I posted on here.  The link state is down and the link lights are off.  I'm worried I have two faulty controller management ports on a brand new SC4020.

0 Kudos
cpetry
1 Nickel

RE: SC4020 Management network not responding

I figured it out.  The Cisco switch was set to 100/full.  That caused the issue.  As soon as I put it on auto/auto the controllers management ports came online.

fmonroy
1 Nickel

RE: SC4020 Management network not responding

where can I download that setup guide?

0 Kudos
cpetry
1 Nickel

RE: SC4020 Management network not responding

You can't.. I had to call and find someone willing to share it.  It's the guide they give to their professional installers.  They won't even sell a Compellent array without professional services.  They will refuse to process the order.  Did you not get a Dell installation tech to come out?

0 Kudos
Moderator
Moderator

RE: SC4020 Management network not responding

Hey, guys.

I'm glad you got that figured out, cpetry. At the time of this initial posting there was nothing available, true, but since then, we have released this:

http://topics-cdn.dell.com/pdf/dell-compellent-sc4020_Owner's%20Manual_en-us.pdf

Which is an owner's manual that has some guidelines in it. Although, probably not as detailed as the guide someone luckily shared with you, but helpful none the less. Smiley Happy

Hope that helps, fmonroy

Have a great weekend, gentlemen.

0 Kudos
cpetry
1 Nickel

RE: SC4020 Management network not responding

Yeah, I have an installation manual.  It has a lot more information in it than that guide.  The one I have covers using a serial connection to configure each controller for first time use.

Highlighted
wahab22
1 Nickel

RE: SC4020 Management network not responding

i cant discover may SC4020 with enterprise manager ....need help

and what is défault password ??

0 Kudos