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black key

5 Posts

54440

August 27th, 2012 11:00

cant login to compellent customer portal

I am receiving the error below when i try to log in to the compellent customer portal. Any one else getting this?

https://customer.compellent.com/login.aspx?item=%2fdefault&user=extranet\Anonymous&site=customerportal

Server Error in '/' Application.

System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.Data.SqlTypes.SqlNullValueException: Data is Null. This method or property cannot be called on Null values.
  at System.Data.SqlClient.SqlBuffer.get_String()
  at System.Data.SqlClient.SqlDataReader.GetString(Int32 i)
  at BPPAuthentication.getDisplayName(String loginname)
  --- End of inner exception stack trace ---

Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.Web.Services.Protocols.SoapException: System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.Data.SqlTypes.SqlNullValueException: Data is Null. This method or property cannot be called on Null values.
  at System.Data.SqlClient.SqlBuffer.get_String()
  at System.Data.SqlClient.SqlDataReader.GetString(Int32 i)
  at BPPAuthentication.getDisplayName(String loginname)
  --- End of inner exception stack trace ---

Source Error:

An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.


Stack Trace: 

[SoapException: System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.Data.SqlTypes.SqlNullValueException: Data is Null. This method or property cannot be called on Null values.
   at System.Data.SqlClient.SqlBuffer.get_String()
   at System.Data.SqlClient.SqlDataReader.GetString(Int32 i)
   at BPPAuthentication.getDisplayName(String loginname)
   --- End of inner exception stack trace ---]
   System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall) +431714
   System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters) +204
   Compellent.Web.BPPAuthentication.BPPAuthentication.getDisplayName(String loginname) in c:\CCNet\Projects\CompellentSitecore6\Source\Compellent.Web\Web References\BPPAuthentication\Reference.cs:417
   Compellent.Web.Layouts.CP.Base.Page_Load(Object sender, EventArgs e) in c:\CCNet\Projects\CompellentSitecore6\Source\Compellent.Web\Layouts\CP\Base.aspx.cs:35
   System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e) +14
   System.Web.Util.CalliEventHandlerDelegateProxy.Callback(Object sender, EventArgs e) +35
   System.Web.UI.Control.OnLoad(EventArgs e) +99
   System.Web.UI.Control.LoadRecursive() +50
   System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +627


Version Information: Microsoft .NET Framework Version:2.0.50727.4971; ASP.NET Version:2.0.50727.4971

gcballard

1 Message

April 24th, 2013 14:00

I have had this before and never figured out exactly the answer. Sometimes I've gotten it to work by using a different browser but last time I think I tried icognito mode in Chrome. Try the equivalent in IE or Firefox and see if it lets you in.

CompellentSanAd

43 Posts

May 1st, 2013 18:00

If you continue to see this send an email to: CMLcustomerportal@dell.com

CompellentSanAd

43 Posts

May 1st, 2013 18:00

try only going to customer.compellent.com and see what your result is.

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