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January 17th, 2017 11:00

Ask the Expert: Customers Save Time with Optic Cable Cleaning

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This discussion takes place Jan. 23rd - Feb. 6th. Once the event is live be sure to login to enable posting replies.

Welcome to the Dell EMC Support Community Ask the Expert conversation!


On this occasion we will be discussing how customers may save time and effort through the datacenter best practice of optic cable cleaning.  Both Dell EMC and our customers consume considerable time and effort to replace optics/SFPs in our switches, directors and storage arrays.  This expense in time, effort and product is frequently unnecessary.  The Optics initiative creates an opportunity to identify and to simplify these situations, avoiding Service Request creation and reducing remediation time through customer education and self-service.  Among the many areas we'll be discussing, our experts will answer your questions in regards to the simplicity and time savings offered by this process, industry best practices and findings and Dell EMC internal studies.

Let us know your experice so we can improve our service, please fill out this brief survey: Connectrix - Optic Cable Cleaning as Datacenter Best Practice Survey.


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Meet Your Experts:

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William Cross

Principle Global Service Product Manager

Bill has supported the Connectrix family of products for over 17 years. He has spent 12 years in the Corporate Quality organization driving quality and reliability into the Connectrix products and 6 years as the Connectrix Global Services Product Manager.

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Scott Ramsay

Director Product Management

Scott has been with Dell EMC for 18+ years in Pre-sales, Services Delivery, Services Development and Customer Support roles, most currently as Service Product Lead (SPL) for Connectrix and VxRack solutions.
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John Ford

Services Knowledge Management Lead

John has been with Dell EMC for over 10 years in both advanced development and Global Customer Service. My background is in Information Architecture, with an emphasis on usability. My current objective is to provide the greatest level of customer service, while reducing overall customer effort and the ease with which our customers can locate, and interact with our service tools and supporting knowledge.

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John Colburn

Principal Field Support Specialist

I have supported the Connectrix product line for nearly 17 years, I have been working with Fibre Channel technology for over 20 yrs. I have been actively working with optical contamination and its effects on optical networks for around 5 yrs. In that time I have seen many major issues resolved by the removal of cable end face contamination.

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Samuel Mercanti

Principal Program Manager - Connectrix Cisco MDS

Sam is a networking and content delivery technologist, innovator, and entrepreneur with an MBA in Business Information Systems. With a successful startup company history, Sam joined Dell EMC in 2006 as a L2 support engineer for the EMC Connectrix products, moving into the Connectrix serviceability engineer role in 2012. He currently manages the Global Services program for the Connectrix MDS-Series (Cisco) products.

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January 24th, 2017 11:00

Just to ensure folks keep an eye on all the devices that could potentially benefit from giving it regular maintenence in the datacenter, could you address specifically what devices does the Optic Cable Cleaning initiative apply to?

18 Posts

January 24th, 2017 11:00

Well the issue is really at the physical layer of any optical network, so ANY device that connects via a fiber cable is potentially affected.  That applies to Fibre Channel, Ethernet of even telecom's.  The fibre cable into you home can be affected. a lot of fiber Broadband is actually copper to the home these day but you get the picture.

18 Posts

January 25th, 2017 01:00

Indeed Bill that is an important clarification any fiber end point in a fiber network is at risk from contamination.  As you say that includes the cable ends and the patch panel terminations.

18 Posts

January 25th, 2017 08:00

LOL you joke but…   I went to a well know hosting company once, to talk to them about contamination and demo the effect of cleaning.  The data center manager said what is wrong with a quick rub on my shirt, it is good quality cotton!  Fortunately I did have an inspection tool with me and so we tried an experiment, needless to say his clean white cotton shirt was not as clean as he thought it was. 

January 25th, 2017 08:00

On the replies above  Sergey Kamenetskiy  showed us the tool he uses (Cletop) for dry cleaning optic clables at his place of work. Also John Colburn told us a little bit about other tools such us the lint free squares for dry optic cleaning. Could one of you please enumerate what other types of cleaning kits are out there that could accomplish good results?

18 Posts

January 25th, 2017 08:00

There are many manufactures of the cleaning tools, it largely depends on the application and as discussed, where in the network you are cleaning.  So you can get universal tools, we sometimes call “wand cleaner” (top picture) these can be used to clean SFP, Cable end face or patch panel (female connector).   These can be sealed units so you get so many cleans then dispose of them.  You can also get them with a reloadable cartridge (second picture).  Then there is the cartridge cleaner, like the one we have already seen, another type is shown below ( picture 3).  This is really dedicated to cable end faces and presents a flat cleaning tape, normally exposed by a trigger action so a pristine clean surface is presented each clean.  Then there are wet solutions seen in pictures 4&5, in 4 we see a self-contained pot where the cleaning cloths are impregnated with the cleaning solvent. In 5 we see a bottle of solvent that will require standard lint free cloths a displayed in Bill’s video demo.  Wet solutions are for more stubborn dirt and grease contamination.  The last picture shows some cleaning sticks these can be used to clean SFP and patch connections (female), they can be used with the solvent also , so wet or dry.  The golden rule is ALWAYS finish with a dry clean if using both wet and dry techniques as the wet clean can also leave some solvent residue behind.

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Does that answer the question I knwo its a little generic.

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20.4K Posts

January 25th, 2017 08:00

but but but John ..where is the Windex   hahah

10 Posts

January 25th, 2017 09:00

We have found several affordable cleaning kits offered on the Net.  Use the cleaning kit that may work best for you in your datacenter.  Here are a few examples:

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If you use a cleaning kit today, what is it?

18 Posts

January 25th, 2017 10:00

Hi John, reminds me of a great presentation I saw showing what a fibre cable looked like after being cleaned with several different methods.  The best was "Using My Jeans".  The picture showed the equivalent of boulders sitting on the face of the optic.

16 Posts

January 25th, 2017 10:00

Thanks for the reference point, John.  The same could be said for the cables that get dropped on data center floor and kicked around before being reconnected to the optic. 

5.7K Posts

January 25th, 2017 11:00

We clean the Rx and Tx of the SFPs every time we place a patch cable. Also we clean the cable itself whenever we start using it. Even when we unplug and plug it in shortly after we clean both exposed sides.

We don't use a scope, because those are way too expensive and redundancy (2 HBAs in 2 fabrics) helps us minimizing downtime.

So far cleaning proves to be easy and relatively low cost.

I've seen less outages in customer's environments, so I can safely say that cleaning sure seems to help.

10 Posts

January 25th, 2017 11:00

Bill,  I think this is the picture you're referencing.  Relatively speaking, "boulders" is a good description 

Jeans.JPG.jpgBill,  I

18 Posts

January 25th, 2017 11:00

RRR, what type of cleaning products do you use at your site?  It sounds like you are successful in keeping your outages down.  I would be interested to hear what you are using.

Thanks

18 Posts

January 25th, 2017 11:00

Yes, that's the one Scott.  You need a frontend loader to move those dirt particles.

18 Posts

January 26th, 2017 05:00

LOL and any one of those "boulders" migrate to the core and its LIGHTS OUT for this connection.

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