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usao
2 Iron

EMC DS-4400M

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We contracted to support an environment for a company. They have a pair of EMC DS-4400M fiber switches, but they do not have any documentation for the login/password.

We need to gain access to the switch, to examine it's current configuration, and also to find out how to get more port licenses. Only 1/2 the ports appear to be licensed and we need to add an additional clariion array which requires additional ports be configured.

Is there any way to get into the switch, without resetting to factory defaults (since it's currently in-use)?

Ron

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baumgj1
1 Nickel

Re: EMC DS-4400M

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1. Set up a null modem (RS-232) cable to the maint port on the back of the switch.
2. Using Hyperterminal, make a connection using the COM port with the following settings:
a. Bits per second 57600
b. Data Bits 8
c. Parity None
d. Stop Bits 1
e. Flow Control None.

3. login via redips

4. issue the following commands:

a. pcp

b. pcppwreset

Then try to log in with the default Administrator/password

-Jeff

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kenn2347
3 Silver

Re: EMC DS-4400M

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You can try the following users

root

factory

With these passwords

fibranne

serv4emc

brocade1

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usao
2 Iron

Re: EMC DS-4400M

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Thanks, but I just tried them and they don't work. Ive also tried administrator/password, since that is what the CX array is setup as, but it doesn't work either.

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kenn2347
3 Silver

Re: EMC DS-4400M

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Well that sucks since whoever set it up in the first place didn't give support a way to access it in situations like this.  Is it still under EMC warranty?

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usao
2 Iron

Re: EMC DS-4400M

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I doubt it, was installed in 2007. I also need to get the FLARE code updated on the Clariion.

If there is no way to get into the switch, we may have to replace it... I was hoping to find a way in without drastic measures.

By the way, is updating the FLARE somthing a customer can do or do you need EMC to do that?

Ron

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kenn2347
3 Silver

Re: EMC DS-4400M

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Are you a EMC Partner?  if you are, you should be able to get the FLARE and upgrade it.   I would assume you are since you are going to provide support for this customer.  Many customers can upgrade the FLARE if they have a good understanding of there environment.  But most of the time it is done by EMC, or EMC Partner.

I am not on my normal PC right now but i think i had some document on how to reset a passsword on a Brocade switch.   I will look tomorrow

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dynamox
6 Gallium

Re: EMC DS-4400M

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also try these two passwords:

fibreanne

default

if neither work you will need to contact Brocade as they have a bootloader to get into the switch and reset the password.

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kenn2347
3 Silver

Re: EMC DS-4400M

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I did find that document and if you send me a PM i will send it to you.  I dont know what FOS version you are running but like Dynamox siad,  you will have to give the WWN of the switch to Brocade so they can generate a Firmware that will reset the password.   From what i read in taht document, it requires a downtime.

THanks

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usao
2 Iron

Re: EMC DS-4400M

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Im not sure if you can see my profile, but I have my phone and email in

there.

If not, ill post my email, but would prefer not to if you can see it in

the profile.

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kenn2347
3 Silver

Re: EMC DS-4400M

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No i cant see it.  but you can click on my portrait, and select "send Private message"  then you can give me your email adddress.

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