Dell Policy, BIOS update breaks motherboard CMOS

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Dell Policy, BIOS update breaks motherboard CMOS

 

In warranty customers

If in warranty and a Dell Support representative directed you to update the BIOS, and it broke the motherboard CMOS, Dell will replace the motherboard.
Stipulations =
* The service itself could be either onsite service or Return to Dell Depot, depending on which warranty you purchased

If in warranty and you updated the BIOS without any direction from a Dell Support representative, and it broke the motherboard CMOS, Dell will do a one time only motherboard replacement.
Stipulations =
* The service itself could be either onsite service or Return to Dell Depot, depending on which warranty you purchased
* We will then ask you to not install any BIOS update unless you contact us first and have us guide you

Out of warranty customers

If out of warranty and a Dell Support representative directs you to update the BIOS, and it broke the motherboard CMOS, you are eligible for a one time only out of warranty motherboard replacement.
Stipulations =
* This is a one time only offering
* This is a parts only service. Dell will not send on onsite technician
* Dell will only have motherboards available for 5 years from the original system RTS (Ready To Ship) date. If you are past this 5 year period, you will need to purchase the motherboard from a 3rd party seller

The Dell Software team states that an automated software suggestion to install any driver (BIOS update) is not the same as a Dell Support representative dictated direction. This means that if you updated the BIOS without any direction from Dell Support representative, and the BIOS update broke the motherboard CMOS, you have to buy the replacement motherboard either from Dell or a 3rd party seller.


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Revision #:
6 of 6
Last update:
‎05-22-2018 06:20 AM
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