How to Find Warranty Status and Information

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How to Find Warranty Status and Information

This article provides information on "Warranty Status and Information for your Dell System".

Warranty Status and warranty extension
In order to find out the warranty status of your Dell product, please go to the Dell Support Site and enter your Service Tag number in the box provided and click on Submit. The warranty on your Dell product will now be displayed advising of the type of warranty as well as expiration dates. Clicking on the Warranty tab will also provide additional information.

Warranty Plans Description
For a detailed look at what services the warranty on your system has and to support you are entitled, please go to the Service Contracts Page for Consumer Customers. Select the country your Dell product was purchased in from the list provided. A new page will open with all of the warranty Service Options available in your region.

Alternatively you can go to the Commercial Customers page which will give you ways to either check your invoice for terms and conditions or can take you to a service to get you a copy of your invoice. 
Type the code as displayed onscreen in the box and press submit to progress. Verification Check is required to view warranty.

International Warranty Support
The Dell International Services program offers the security of knowing you can receive service support when you travel with your Dell Commercial laptop outside your home country. To qualify for international service you must purchase the Next Business Day On-Site Response Service. There are three methods for engaging technical support when travelling internationally:

  • Call the call center of the country in which you're travelling
  • Call the call center of your home region while abroad
  • Call the International Queue at 512-728-7424 toll call
  • If in the US or Canada, call 800-285-1653 toll free

The call center that you contact will perform a problem diagnosis. If repair is needed, the phone technician will arrange for service by contacting the Dell call center in the country where the customer is located. A dispatcher will contact the customer and arrange for service.  For further information and International Support Telephone Numbers please go to the International Services Page for an up to date contact sheet.

Out of Warranty Service
If your warranty has expired we can still help at Dell Technical Support. For a low cost, the technician will diagnose the problem to determine if there has been a hardware failure with your:

  • Dell PC
  • Factory installed accessories such as Dell-branded monitors, keyboards, speakers, docking stations, Printers etc.

After diagnosis by a Dell technician you will receive a quote for the repair, and in case you accept and proceed with payment we will contact you to schedule a convenient time to come to your location for repair. Please go to the Dell Support Site, Select the Country you wish to see information on and click on the Support Tab - home or Work, depending on your warranty, then click Warranty to bring up all of the Warranty Options for your system. For detailed information on Out Of Warranty Support for your region, select Expired Warranty Service. How to arrange an Out of Warranty repair on your Dell System

If you would prefer to diagnose the issue for yourself, help is available by clicking on the Product Support Tab when you entered your service tag. 
Here you can run diagnostics on your system as well as search the Dell Knowledge Base Articles for any issues. Please check out the article below for more information on this.
Dell Diagnostic Tools to Diagnose and Fix Hardware Problems on Your Dell PC, Tablet or Servers
Dell Diagnostic Tests (Official Dell YouTube Tech Support)

Please go to the Dell Support Site, Select the Country you wish to see information on and click on the Support Tab - home or Work, depending on your warranty, then click on Parts, then View All Parts for a complete list of parts available for upgrade or repair for your system. Alternatively there a section on your support page that deals with parts and upgrades and links to the appropriate pages for your system. Enter your Service Tag or select Scan your System, to ensure that the parts suggested for any replacement or upgrade is specific to your system.

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Last update:
‎03-23-2020 06:44 AM
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