Order Verification Issues

Moderator
Moderator

Order Verification Issues

Orders on 'hold' and being cancelled due to verification issues cannot be bypassed. Customers must speak with the verification department to address the issue and then place a new order if needed. Customers may call 1-866-383-4713 and speak to anyone who answers.

Potential Flags for Orders and Customer Accounts: 

  • Different Bill To Address and Ship To Address
  • Name on the card or account holder does not appear in the Bill To
  • Phone Numbers that do not match the City, State or Zip (cell phones provided when there is a home phone)
  • Hot States for theft like: New York, New Jersey, California & Florida.
  • Customer is ordering multiple products with high dollar amounts
  • High dollar products like Software & Peripherals, shipping to a residence  


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Version history
Revision #:
1 of 1
Last update:
‎10-15-2014 08:58 PM
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