Dell Customers are reporting receiving phone calls from third party entities posing as Dell technicians. These entities state the customers systems are infected by viruses or malware and offer to assist in removing them for a fee.
Please do not transfer funds to or share account details with, unknown/ non-validated parties. Do not provide any confidential information such as password, Customer ID, Credit/Debit Card number or PIN, CVV, DOB to any e-mail or telephonic request.
If you receive a suspicious call from someone claiming to be from Dell Inc., you may file a complaint online with this Complaint Assistant or this phone helpline: 1-877-382-4357.