Effective June 14, 2014, the US Customer Care direct contact number, 1-800-624-9897, Hours of Operation changed to Monday through Friday - 8 am to 9 pm.
The fastest way to receive assistance is by contacting @DellCares through Twitter. Please Direct Message (DM) your email address and a service tag or order #. DellCares is also available on #Google+ for Order Support, Troubleshooting Help, & More.
You may also submit a support form through Facebook. We try to respond to all submissions as quickly as possible, but in some cases, it may take up to 24 business hours to receive an answer. Let us know how we may help!