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36 Business Days (50 Calendar) Really?

Please read my other posts for the full story. Just wanted to update...They keep telling me the same story..."the reason a replacement monitor has not shipped is due to a *software* problem on our end".

If a customer has been waiting for this long for a replacement (even exchange) for a defective Dell product and it really is a *software issue* that is delaying the order...wouldn't you think they would find another way to get the customer what they need and work on the *software issue* while you take care of the customers? Maybe do it the old fashion way until your *software issue* is resolved? It does NOT take this long to fix a software related issue...just pure ignorance and excuses. Dell as a company should be proud of the way their "team" is making sure their customers are taken care of.

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Community Manager
Community Manager

RE: 36 Business Days (50 Calendar) Really?

Hi eaglenv,

Thanks for your post.

It looks like we have resolved your issue and the exchange monitor is being shipped to you.  Apologies for it taking so long, but it looks like it's finally resolved.


Dell-Robert P
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