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Last reply by 08-12-2021 Unsolved
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1 Copper
1 Copper
130

Alienware 30 day return policy

When looking at the dell 30 day return policy it says that they won’t accept the return of any custom products but it also says that they accept Alienware products. Does this mean that you can only return stock Alienware products and not custom Alienware products? Also will dell charge you a handling, restock, or tax for software issues like Alienware command center or for canceling the order before it is shipped within the 30 day period. 

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8 Xenon
128

See below for US terms;  yes, you can return, but non-defective returns are subject to a 15% restock fee plus shipping costs.

https://www.dell.com/learn/us/en/id/terms-conditions/art-us-return-policy

This is for received orders;  if you cancel before shipment, there should be no fee charged.

 

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