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Alienware laptop return issue

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New Alienware laptop arrived today with a severe battery issue. I spent 3 hours with technical support with no resolution but was told I would have to return it or exchange. Opted for a return however the site is telling me that returns aren't available to me even though I just received the laptop today. Does anyone know how to process a return if the site link at the order management dashboard isn't working?

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DELL-Chris M
Community Manager
Community Manager

Re: Alienware laptop return issue

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Update = DELL-Cares arranged a CRA.

 



 

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DELL-Chris M
Community Manager
Community Manager

Re: Alienware laptop return issue

Jump to solution

Update = DELL-Cares arranged a CRA.

 



 

View solution in original post

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