1 Copper

Best Buy purchase, Warranty Issues, Dell Laptop

I purchased an open box Dell Laptop from bestbuy. The laptop worked fine for a few months and then gave me a warning that "the battery has experienced a permanently failure and needs to be replaced". I contacted Dell support and asked for help (since the laptop was still under warranty). I was asked to verify the person who was the original owner of the laptop (the person who bought the laptop before me, registered it and then returned it back to bestbuy). Now, how am I suppose to get that information.. The Customer rep said "its easy, Just walk into bestbuy and ask them the info". I didn't know  if i should cry or laugh. Why would bestbuy give me the information of the previous owner. It looks like Dell doesnt want to honor the warranty anymore even though i am the legal owner of the laptop. Take Home Lesson - Never Buy an open box Dell Laptop from Best Buy.

1 Reply
8 Krypton

Re: Best Buy purchase, Warranty Issues, Dell Laptop

Hi ,

Thanks for posting your comments and bringing this issue to our notice. Please fill the retail registration form: http://bit.ly/HgNwvs Select BestBuy as the previous owner. This process should take 10-15 business days. Please be informed battery is covered under warranty only for the 1st year from the invoice date. You can contact BestBuy and they can also help you with the ownership transfer.

Thanks and Regards
Satya P
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; UK Customers; India Customers. For Dell support videos click Here.

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