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Continuing Saga of Dell Incompetence
Note - I posted this after calling Dell and being disconnected multiple times.
In light of the 30 day return window, which shrank to less than 1 week thanks to our vacation and Dell's inefficiency, I had to rush all the devices to UPS just a few days after our return. It was a huge hassle requiring 60 miles of mountain driving. But, the real hassle began at the UPS pick up station where we printed out all the Dell return labels. The clerk noticed that there was only one label for the two Inspiron laptops and ALL the labels specified a 1 pound limit! I had to repackage devices as creatively as I could to reduce weights but the bottom line was that only one package met the 1 pound limit. The other packages weighed approximately 2 pounds, 3 pounds and a whopping 15 pounds (two laptops bundled together). Even as I sit here typing, there is no guarantee that UPS will even accept the two slightly overweight packages. To ensure that the heaviest package (laptops) shipped on time, I had to pay $30.11 (with insurance) because it was certain that Dell's 1 pound label would not be accepted by UPS. I hope Dell has enough integrity to at least reimburse that cost.
I also hope that Dell recognizes what a <ADMIN NOTE: Profanity removed as per TOU> they have put me through because of the stupid "bundle policy", their shipping errors and an apparent lack of service flexibility. I was truly considering going through the process of reordering the Inspiron laptop because we liked it. However, after dealing with this fiasco there is no way! And can you blame me? I thought our bureaucracy at Boeing was bad but Dell has us beat!
I am not one to be vengeful but I have to say that highly tempted to splash my story all over the social media. I would hate to see someone else have to go through the same experience that Dell has put me through. But, from what I have I read on this forum, I am not alone.
-DellDoubter