I received an email from Customer Care this morning stating that 15 days is only the processing time for my refund. They are now saying it will be upwards of a month to see my money again. This is completely unacceptable. I will be warning friends, family, coworkers, and classmates of Dell's lack of customer service and that they should look to other manufacturers for their needs. It really seems as though Dell does not care about their consumer customers.