I just ordered a computer for my boss, but it took me 5 hours to order it.
I had to call the customer service number (1.888.518.3355) three or four times to get the product ordered. I was hung up on once (after the man awkwardly breathed on the phone for a minute and refused to answer my question of if he was still there) and transferred without warning once.
This was without a doubt the worst (and creepiest!) costumer service I have ever received. Please teach your representatives to give warning when placing somebody on hold, not transfer them without warning, and most importantly do not hang up on the customer.
Thanks for your post. I apologize that you had so much difficulty ordering your computer. This is not typical of the type of customer experience we would like to have. Perhaps some re-training might be in order. If you have the names of the agents you spoke to, I'd be happy to mention it to their managers.