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DELL coupon not working
I tried to purchase DELL inspiron 15R touch from the link for 599.99 and tried to use the coupon HF08ZLDCXJM19W for $50 off..but it said it has already been redeemed..however i never used the coupon. On all sites like dealstobuy.com, retailmenot.com it stated that the coupon expires on 30 nov 2013..so I waited and when I tried to use the coupon on 29 Nov 2013 it did not work. I decided to contact dell agent and waited more than 2 hours to get hold of one ( Ariann)..after i spoke to a dell agent for almost an hour before she was ready to give me 5% rebate as gift card ( which i did not agree to ) the dell agent was disconnected and i was connected to another dell agent and I had to start from the beginning..however this agent (Jodes Barredo,75619 ) was not ready to help me in any ways. I spent several days waiting for this deal..and several hours ( more than 6 hours without sleepingat night ) to resolve the issue all in vain. When the sites clearly stated that it expires on 30 Nov 2013 why did it expire before that..also why did all the sites have the coupon even after it expired..such information are misleading for customers..and can causes a lot of problem to those who rely on such details and have been waiting for days. i would have baught the laptop before in case i knew that the coupon would expire before the date it was supposed to. It was even disheartening that i had to wait wait several hours to get hold of customer support and when i got hold of one and explained her my situation for an hour suddenly she gets disconnected and i have to start from the beginning. It is really sad that dell treats their loyal customers like this for no fault of theirs..and a company like dell is ready to lose a customer and a laptop order for mere $50..please see below chat details to see what i had to undergo for being a loyal dell customer
| 1:16:32 AM | arijit |
Initial Question/Comment: .
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| 1:17:02 AM | System |
Thanks for choosing Chat to assist you in making your purchase on Dell.com. A Dell.com Chat Expert will be with you shortly.
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| 1:17:32 AM | System |
We apologize for the delay. Due to high demand, we are experiencing slightly longer wait times. A Dell.com Chat Expert will be with you as soon as possible.
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| 1:18:02 AM | System |
Thanks again for your patience. We strive to help make every customer extremely satisfied, and will be with you as soon as possible.
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| 1:18:32 AM | System |
We apologize for the delay. Due to high demand, we are experiencing slightly longer wait times. A Dell.com Chat Expert will be with you as soon as possible.
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| 1:19:32 AM | System |
We apologize for the delay. Due to high demand, we are experiencing slightly longer wait times. A Dell.com Chat Expert will be with you as soon as possible.
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| 1:20:02 AM | System |
We apologize for the delay. Due to high demand, we are experiencing slightly longer wait times. A Dell.com Chat Expert will be with you as soon as possible.
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| 1:21:02 AM | System |
We apologize for the delay. Due to high demand, we are experiencing slightly longer wait times. A Dell.com Chat Expert will be with you as soon as possible.
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| 1:21:37 AM | System |
We apologize for the delay. Due to high demand, we are experiencing slightly longer wait times. A Dell.com Chat Expert will be with you as soon as possible.
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| 3:34:30 AM | System |
You are now being connected to an agent. Thank you for using Dell Chat
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| 3:34:30 AM | System |
Connected with Ariann M
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| 3:34:50 AM | arijit |
i am unable to use coupon code HF08ZLDCXJM19W
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| 3:35:54 AM | arijit |
my phone number is in case we disconnect
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| 3:36:00 AM | Ariann M |
with what system?
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| 3:36:24 AM | arijit |
i m trying to purchase a dell inspiron 15R touch
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| 3:37:55 AM | Ariann M |
The one with $199.99?
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| 3:38:05 AM | arijit |
no 599.99
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| 3:38:14 AM | arijit |
i5 processor
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| 3:38:35 AM | Ariann M |
Ok let me try to apply it
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| 3:38:45 AM | Ariann M |
May I please ask for your name, billing address, shipping address, phone number and email add?
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| 3:39:11 AM | arijit |
Name :Arijit
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| 3:39:48 AM | arijit |
Billing address :
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| 3:40:11 AM | arijit |
shipping address :
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| 3:40:27 AM | arijit |
phone :
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| 3:40:45 AM | arijit |
email id :
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| 3:44:55 AM | Ariann M |
Please give me a minute or two
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| 3:45:07 AM | arijit |
ok
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| 3:46:55 AM | Ariann M |
Oh sorry the coupon already expired.
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| 3:48:59 AM | arijit |
on the site it says coupon expires on 30 nov
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| 3:49:27 AM | arijit |
i have been waiting for the deal for a long time
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| 3:49:40 AM | Ariann M |
Let me check again if we can apply it.
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| 3:49:57 AM | arijit |
also when i try to apply it says it has been redeemed
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| 3:50:21 AM | arijit |
where as i have not used it
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| 3:50:50 AM | arijit |
it was working fine some time back when i was testing
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| 3:51:29 AM | arijit |
if i try to use a expired coupon it clearly says the coupon is expired
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| 3:51:51 AM | arijit |
but i do not get coupon expired error
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| 3:56:09 AM | Ariann M |
Sorry but I'm getting same error.
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| 3:57:11 AM | arijit |
this is really disappointing as it says the coupon expires on 30 nov
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| 3:57:44 AM | arijit |
and it is mentioned in all the sites
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| 3:58:30 AM | arijit |
i will really appreciate if you could help me out
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| 3:58:54 AM | Ariann M |
Yes I understand how you feel, I'm trying my best to get the possible help I can give you.
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| 3:59:42 AM | arijit |
i have been waiting for more than two hours to get dell support
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| 3:59:54 AM | arijit |
so that i can work it out
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| 4:01:18 AM | arijit |
and if i knew the coupon would expire before the time it stated i would have baught it earlier
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| 4:06:54 AM | Ariann M |
I'm trying to look a new one.
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| 4:07:08 AM | arijit |
ok
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| 4:07:59 AM | Ariann M |
But I'm not sure I can get same discount for that
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| 4:08:19 AM | arijit |
what is the best you can get
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| 4:13:09 AM | Ariann M |
Subtotal # $599.99 Tax total # $40.75 Shipping charges # $0.00 Total Price # $640.74
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| 4:13:34 AM | Ariann M |
With 5% rebate in the form of e-gift card
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| 4:14:08 AM | arijit |
so i m not getting any discount
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| 4:14:22 AM | arijit |
i m already getting it for 599.99
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| 4:14:27 AM | arijit |
without the coupon
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| 4:15:54 AM | Ariann M |
Yes
but with the 5% rebate as a form of gift card plus free 2nd day shipping
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| 4:16:08 AM | arijit |
i do not want a gift card
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| 4:17:21 AM | arijit |
dell should not mislead its customer with false information
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| 4:17:38 AM | arijit |
by saying that the coupon expires on 30 nov
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| 4:18:09 AM | arijit |
there are many customers like me who rely on it
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| 4:19:24 AM | arijit |
i will really appreciate if you can give me the discount rather than a gift card
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| 4:20:03 AM | arijit |
i have been saving for over a year to buy a laptop
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| 4:20:18 AM | arijit |
and a gift card will not help me
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| 4:21:55 AM | arijit |
i have been a loyal customer of dell for years
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| 4:22:21 AM | arijit |
and i am sure you would not want to disappoint your customer for no fault of mine
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| 4:22:43 AM | System |
You are now being connected to an agent. Thank you for using Dell Chat
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| 4:22:48 AM | System |
Ariann M has left this session!
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| 4:23:33 AM | Jodes B |
How may I help you?
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| 4:24:32 AM | arijit |
i am unable to use coupon code HF08ZLDCXJM19W
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| 4:26:33 AM | Jodes B |
It was redeemed already 11/29/2013 12:00:01 AM
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| 4:26:52 AM | arijit |
i never used the coupon
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| 4:30:38 AM | Jodes B |
The coupon code might be used by other customers
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| 4:31:11 AM | arijit |
It says that the coupon expires on 30 Nov 2013
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| 4:31:29 AM | arijit |
I have been waiting for this deal for days
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| 4:31:42 AM | arijit |
i have spent 3 hours waiting for dell support
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| 4:31:57 AM | arijit |
i have spent 1 hour with another dell agent
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| 4:32:08 AM | Jodes B |
I understand how you feel about this.However,system comes in a first come first serve basis,.
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| 4:32:25 AM | arijit |
it is not mentioned anywhere
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| 4:32:39 AM | arijit |
that it is limited quantity
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| 4:33:02 AM | arijit |
if i was aware of it, i would have used it earlier
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| 4:35:51 AM | arijit |
i have been waiting for this for several days
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| 4:36:55 AM | arijit |
being a loyal dell customer i have been waiting patiently for past 4 hours to get hold off a dell agent
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| 4:37:11 AM | arijit |
to work this out
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| 4:37:51 AM | arijit |
it would be highly disappointing if i do not get this deal because of no fault of mine
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| 4:38:23 AM | Jodes B |
I understand.However there is no way for me to price match of this deal
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| 4:39:13 AM | arijit |
so u want to mislead and fool your customers
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| 4:40:02 AM | arijit |
is there anything u can do
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| 4:42:07 AM | Jodes B |
Im afraid there is none.
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| 4:44:32 AM | arijit |
so i wasted 4 hours trying to get help from u
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| 4:44:49 AM | arijit |
the previous agent said something else
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| 4:45:01 AM | arijit |
and u say something else
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| 4:45:53 AM | arijit |
the agent just leaves in the middle of conversation
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| 4:46:13 AM | arijit |
this is highly disappointing
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| 4:47:46 AM | arijit |
this is certainly not how you treat a customer
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| 4:49:27 AM | Jodes B |
I apologize however there is a glitch that happened that's why I continue with you
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| 4:50:01 AM | arijit |
but i am the one who suffered due to your glitch
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| 4:50:24 AM | arijit |
and wasted 4 hours of my time
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| 4:50:37 AM | Jodes B |
Regarsing the promo,its not a glitch,the promo already expired.
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| 4:51:09 AM | arijit |
it says that it expires on 30 nov
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| 4:51:25 AM | arijit |
i can send you several links for it
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| 4:52:23 AM | arijit |
• $ 50.00 off $599 or more Use code HF08ZLDCXJM19W [Exp.11/30/2013]
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| 4:52:33 AM | Jodes B |
im afraid we cannot upload the coupon code anymore
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| 4:52:41 AM | arijit |
dealstobuy.com
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| 4:53:07 AM | arijit |
See More Coupons Staff Pick
Up to 37% Off Popular Laptops, Desktops, & Tablets + Extra $50 Off $499 + Free Shipping, Excludes Doorbusters Coupon Code: HF08ZLDCXJM19W Dell Black Friday Sale - Save Up to 37% Off Popular Laptops, Desktops, and Tablets with Free Shipping + Extra $50 Off $499 or above. Ends 11/30/2013 |
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| 4:53:16 AM | arijit |
retailmont.com
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| 4:53:46 AM | arijit |
nowhere it mentions it may expire before 30 nov
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| 4:54:23 AM | arijit |
i can send u more links if u want
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| 5:00:02 AM | Jodes B |
we wont be able to apply it anymore
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| 5:00:58 AM | arijit |
so my fault was i believed your false advertising
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| 5:02:07 AM | arijit |
if the coupon is expired why does it has a false expiry date
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| 5:02:26 AM | arijit |
and why is it not removed from the sites
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| 5:11:26 AM | Jodes B |
What I will do is forward your concern to the marketing dept
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| 5:11:51 AM | Jodes B |
so that they can remove the coupon code in the website
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| 5:12:11 AM | arijit |
how does that help me
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| 5:13:04 AM | arijit |
and my 5 hours i spent trying to get hold of a dell agent to resolve the issue
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| 5:13:28 AM | arijit |
and days i spent waiting fr the deal
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| 5:14:06 AM | arijit |
50 dollars matters to me as a middle class worker
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| 5:14:21 AM | arijit |
it may not matter to u
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| 5:16:41 AM | arijit |
please provide me your details as wellas escalation details
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| 5:17:39 AM | arijit |
i shud not suffer fr no fault of mine
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| 5:18:46 AM | Jodes B |
The coupon reached maximum redemption
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| 5:19:20 AM | arijit |
then it should mention that in the deal
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| 5:19:50 AM | arijit |
it should not say coupon expires on 30 nov
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| 5:21:20 AM | arijit |
if it says it expires on 30 nov i will wait till 30 nov
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| 5:21:51 AM | Jodes B |
Its already redeemed by other customers
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| 5:22:56 AM | Jodes B |
Is there anything else I may help you from my end?
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| 5:22:58 AM | arijit |
still dsnt satisfy my question
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| 5:23:42 AM | arijit |
please provide your details and escalation contact
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| 5:26:26 AM | arijit |
it is sad how you choose to lose a customer for 50 dollars
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| 5:26:38 AM | arijit |
for no fault of theirs
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| 5:28:05 AM | Jodes B |
You can email me at
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| 5:28:58 AM | arijit |
i do not want to email you
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| 5:29:26 AM | arijit |
please provide who i should contact to escaalate this issue
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| 5:30:05 AM | arijit |
and your details
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| 5:30:22 AM | arijit |
as clearly you cannot help me
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| 5:33:30 AM | Jodes B |
Please call Customer care at 18006249897
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| 5:34:05 AM | arijit |
i have tried that
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| 5:34:18 AM | arijit |
it goes to a long queue
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| 5:34:43 AM | arijit |
i do not want to spend more hours
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| 5:34:50 AM | arijit |
i have already spent a lot
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| 5:38:35 AM | Jodes B |
I understand.
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| 5:38:50 AM | Jodes B |
However they will also say the same thing
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| 5:39:33 AM | arijit |
please provide escalation contact and your details
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| 5:40:05 AM | Jodes B |
My email is
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| 5:40:20 AM | Jodes B |
escalation is Customer care
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| 5:42:53 AM | arijit |
that doesnt help
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| 5:43:13 AM | arijit |
i need your employee id and name
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| 5:43:24 AM | arijit |
and proper escalation contact
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| 5:43:37 AM | arijit |
stop treating your customers like dirt
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| 5:44:15 AM | Jodes B |
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| 5:47:12 AM | arijit |
and escalation contact ?
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| 5:47:44 AM | Jodes B |
Customer care is our escalation contact
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| 5:48:32 AM | arijit |
I dont want to waste few more hours trying to contact customer care
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| 5:49:14 AM | Jodes B |
That's the only escalation department we have
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| 5:51:24 AM | Jodes B |
Is there anything else I may help you with?
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| 5:55:09 AM | arijit |
thanks for ruining my day
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jsmith8353
2 Posts
0
November 29th, 2013 06:00
Yeah that sounds a lot like my experience trying to buy the inspiron 15 for $199. I added it to the cart at $199, when i finally get to check out after their website crashes repeatedly the price is $379. I call them this morning and they say the deal is expired, but they would drop the price to 300. when i said that was unacceptable they said how about 250. when i said that i'm not paying anything higher than the price i added the laptop to the cart at they said they were transferring me to escalate it and hung up.
bosearijit
2 Posts
1
November 29th, 2013 10:00
I finally got through a customer representative on phone ( Erin Mitchell ) who gave me the $50 discount on the Dell inspiron 15R Touch ..however when I received the email confirmation of the order it said :
15.6 inch LED Backlit Display with Truelife and HD resolution (1366 x 768)
instead of
15.6 inch LED Backlit Touch Display with Truelife and HD resolution (1366 x 768)
for touch laptop
so I called her again to reconfirm if it was indeed a touch laptop.
She confirmed me that is it a touch laptop but she was extremely rude and kept on saying she has other customers waiting.
Just to be sure and to get a email confirmation I called her back and was shouted at badly as if it was my fault.
Later she replied saying the laptop she ordered was indeed not a touch.
This is really disheartening on dells part to treat the customers like dirt considering I havent slept the entire night and even I have waited hours ( 5 - 6 hours at least ) to get dell support just to be shouted at and after this bad ordeal they order me a wrong laptop..
If I did not check the order and contacted the representative ( who kept on shouting at me ) I would have got the wrong laptop and would have to go through the trouble of returning it.
Inspite of all this and hours of mental and physical torture which I had to endure I still did not get the $50 discount on the laptop I wanted.
Dell, is it really worth torturing your customers for $50 ?
apt715
2 Posts
0
November 29th, 2013 10:00
As I said on my own post. The company does not seem to care about customer satisfaction , they only care about the money. They are running a very disorganized and dishonest business and this is definitely not fair to the consumer who works hard and only wants to get what was advertised in the first place. All lies, again bogus Black Friday Sale. I wonder if anyone from the company will care to read any of these comments.
zbestwun2001
8.8K Posts
0
November 29th, 2013 12:00
apt715,
Please fill out the form on Facebook here Facebook Form.
You can copy what you wrote in the forum, someone from Dell will get back to you.
�
Zb1
Dealhack
1 Message
0
December 4th, 2018 22:00