bosearijit
2 Bronze

DELL coupon not working

I tried to purchase DELL inspiron 15R touch  from the link for 599.99 and tried to use the coupon HF08ZLDCXJM19W for $50 off..but it said it has already been redeemed..however i never used the coupon. On all sites like dealstobuy.com, retailmenot.com it stated that the coupon expires on 30 nov 2013..so I waited and when I tried to use the coupon on 29 Nov 2013 it did not work. I decided to contact dell agent and waited more than 2 hours to get hold of one ( Ariann)..after i spoke to a dell agent for almost an hour before she was ready to give me 5% rebate as gift card ( which i did not agree to ) the dell agent was disconnected and i was connected to another dell agent and I had to start from the beginning..however this agent (Jodes Barredo,75619 ) was not ready to help me in any ways. I spent several days waiting for this deal..and several hours ( more than 6 hours without sleepingat night ) to resolve the issue all in vain. When the sites clearly stated that it expires on 30 Nov 2013 why did it expire before that..also why did all the sites have the coupon even after it expired..such information are misleading for customers..and can causes a lot of problem to those who rely on such details and have been waiting for days. i would have baught the laptop before in case i knew that the coupon would expire before the date it was supposed to. It was even disheartening that i had to wait wait several hours to get hold of customer support and when i got hold of one and explained her my situation for an hour suddenly she gets disconnected and i have to start from the beginning. It is really sad that dell treats their loyal customers like this for no fault of theirs..and a company like dell is ready to lose a customer and a laptop order for mere $50..please see below chat details to see what i had to undergo for being a loyal dell customer

 

1:16:32 AM    arijit
Initial Question/Comment: .
1:17:02 AM    System
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1:18:02 AM    System
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1:18:32 AM    System
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1:19:32 AM    System
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1:20:02 AM    System
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1:21:37 AM    System
We apologize for the delay. Due to high demand, we are experiencing slightly longer wait times. A Dell.com Chat Expert will be with you as soon as possible.
3:34:30 AM    System
You are now being connected to an agent. Thank you for using Dell Chat
3:34:30 AM    System
Connected with Ariann M
3:34:50 AM    arijit
i am unable to use coupon code HF08ZLDCXJM19W
3:35:54 AM    arijit
my phone number is in case we disconnect
3:36:00 AM    Ariann M
with what system?
3:36:24 AM    arijit
i m trying to purchase a dell inspiron 15R touch
3:37:55 AM    Ariann M
The one with $199.99?
3:38:05 AM    arijit
no 599.99
3:38:14 AM    arijit
i5 processor
3:38:35 AM    Ariann M
Ok let me try to apply it
3:38:45 AM    Ariann M
May I please ask for your name, billing address, shipping address, phone number and email add?
3:39:11 AM    arijit
Name :Arijit
3:39:48 AM    arijit
Billing address :
3:40:11 AM    arijit
shipping address :
3:40:27 AM    arijit
phone : <Phone number removed>
3:40:45 AM    arijit
email id : <Email id removed>
3:44:55 AM    Ariann M
Please give me a minute or two
3:45:07 AM    arijit
ok
3:46:55 AM    Ariann M
Oh sorry the coupon already expired.
3:48:59 AM    arijit
on the site it says coupon expires on 30 nov
3:49:27 AM    arijit
i have been waiting for the deal for a long time
3:49:40 AM    Ariann M
Let me check again if we can apply it.
3:49:57 AM    arijit
also when i try to apply it says it has been redeemed
3:50:21 AM    arijit
where as i have not used it
3:50:50 AM    arijit
it was working fine some time back when i was testing
3:51:29 AM    arijit
if i try to use a expired coupon it clearly says the coupon is expired
3:51:51 AM    arijit
but i do not get coupon expired error
3:56:09 AM    Ariann M
Sorry but I'm getting same error.
3:57:11 AM    arijit
this is really disappointing as it says the coupon expires on 30 nov
3:57:44 AM    arijit
and it is mentioned in all the sites
3:58:30 AM    arijit
i will really appreciate if you could help me out
3:58:54 AM    Ariann M
Yes I understand how you feel, I'm trying my best to get the possible help I can give you.
3:59:42 AM    arijit
i have been waiting for more than two hours to get dell support
3:59:54 AM    arijit
so that i can work it out
4:01:18 AM    arijit
and if i knew the coupon would expire before the time it stated i would have baught it earlier
4:06:54 AM    Ariann M
I'm trying to look a new one.
4:07:08 AM    arijit
ok
4:07:59 AM    Ariann M
But I'm not sure I can get same discount for that
4:08:19 AM    arijit
what is the best you can get
4:13:09 AM    Ariann M
Subtotal # $599.99 Tax total # $40.75 Shipping charges # $0.00 Total Price # $640.74
4:13:34 AM    Ariann M
With 5% rebate in the form of e-gift card
4:14:08 AM    arijit
so i m not getting any discount
4:14:22 AM    arijit
i m already getting it for 599.99
4:14:27 AM    arijit
without the coupon
4:15:54 AM    Ariann M
Yes
but with the 5% rebate as a form of gift card plus free 2nd day shipping
4:16:08 AM    arijit
i do not want a gift card
4:17:21 AM    arijit
dell should not mislead its customer with false information
4:17:38 AM    arijit
by saying that the coupon expires on 30 nov
4:18:09 AM    arijit
there are many customers like me who rely on it
4:19:24 AM    arijit
i will really appreciate if you can give me the discount rather than a gift card
4:20:03 AM    arijit
i have been saving for over a year to buy a laptop
4:20:18 AM    arijit
and a gift card will not help me
4:21:55 AM    arijit
i have been a loyal customer of dell for years
4:22:21 AM    arijit
and i am sure you would not want to disappoint your customer for no fault of mine
4:22:43 AM    System
You are now being connected to an agent. Thank you for using Dell Chat
4:22:48 AM    System
Ariann M has left this session!
4:23:33 AM    Jodes B
How may I help you?
4:24:32 AM    arijit
i am unable to use coupon code HF08ZLDCXJM19W
4:26:33 AM    Jodes B
It was redeemed already 11/29/2013 12:00:01 AM
4:26:52 AM    arijit
i never used the coupon
4:30:38 AM    Jodes B
The coupon code might be used by other customers
4:31:11 AM    arijit
It says that the coupon expires on 30 Nov 2013
4:31:29 AM    arijit
I have been waiting for this deal for days
4:31:42 AM    arijit
i have spent 3 hours waiting for dell support
4:31:57 AM    arijit
i have spent 1 hour with another dell agent
4:32:08 AM    Jodes B
I understand how you feel about this.However,system comes in a first come first serve basis,.
4:32:25 AM    arijit
it is not mentioned anywhere
4:32:39 AM    arijit
that it is limited quantity
4:33:02 AM    arijit
if i was aware of it, i would have used it earlier
4:35:51 AM    arijit
i have been waiting for this for several days
4:36:55 AM    arijit
being a loyal dell customer i have been waiting patiently for past 4 hours to get hold off a dell agent
4:37:11 AM    arijit
to work this out
4:37:51 AM    arijit
it would be highly disappointing if i do not get this deal because of no fault of mine
4:38:23 AM    Jodes B
I understand.However there is no way for me to price match of this deal
4:39:13 AM    arijit
so u want to mislead and fool your customers
4:40:02 AM    arijit
is there anything u can do
4:42:07 AM    Jodes B
Im afraid there is none.
4:44:32 AM    arijit
so i wasted 4 hours trying to get help from u
4:44:49 AM    arijit
the previous agent said something else
4:45:01 AM    arijit
and u say something else
4:45:53 AM    arijit
the agent just leaves in the middle of conversation
4:46:13 AM    arijit
this is highly disappointing
4:47:46 AM    arijit
this is certainly not how you treat a customer
4:49:27 AM    Jodes B
I apologize however there is a glitch that happened that's why I continue with you
4:50:01 AM    arijit
but i am the one who suffered due to your glitch
4:50:24 AM    arijit
and wasted 4 hours of my time
4:50:37 AM    Jodes B
Regarsing the promo,its not a glitch,the promo already expired.
4:51:09 AM    arijit
it says that it expires on 30 nov
4:51:25 AM    arijit
i can send you several links for it
4:52:23 AM    arijit
• $ 50.00 off $599 or more Use code HF08ZLDCXJM19W [Exp.11/30/2013]
4:52:33 AM    Jodes B
im afraid we cannot upload the coupon code anymore
4:52:41 AM    arijit
dealstobuy.com
4:53:07 AM    arijit
See More Coupons Staff Pick


Up to 37% Off Popular Laptops, Desktops, & Tablets + Extra $50 Off $499 + Free Shipping, Excludes Doorbusters
Coupon Code:


HF08ZLDCXJM19W
Dell Black Friday Sale - Save Up to 37% Off Popular Laptops, Desktops, and Tablets with Free Shipping + Extra $50 Off $499 or above. Ends 11/30/2013
4:53:16 AM    arijit
retailmont.com
4:53:46 AM    arijit
nowhere it mentions it may expire before 30 nov
4:54:23 AM    arijit
i can send u more links if u want
5:00:02 AM    Jodes B
we wont be able to apply it anymore
5:00:58 AM    arijit
so my fault was i believed your false advertising
5:02:07 AM    arijit
if the coupon is expired why does it has a false expiry date
5:02:26 AM    arijit
and why is it not removed from the sites
5:11:26 AM    Jodes B
What I will do is forward your concern to the marketing dept
5:11:51 AM    Jodes B
so that they can remove the coupon code in the website
5:12:11 AM    arijit
how does that help me
5:13:04 AM    arijit
and my 5 hours i spent trying to get hold of a dell agent to resolve the issue
5:13:28 AM    arijit
and days i spent waiting fr the deal
5:14:06 AM    arijit
50 dollars matters to me as a middle class worker
5:14:21 AM    arijit
it may not matter to u
5:16:41 AM    arijit
please provide me your details as wellas escalation details
5:17:39 AM    arijit
i shud not suffer fr no fault of mine
5:18:46 AM    Jodes B
The coupon reached maximum redemption
5:19:20 AM    arijit
then it should mention that in the deal
5:19:50 AM    arijit
it should not say coupon expires on 30 nov
5:21:20 AM    arijit
if it says it expires on 30 nov i will wait till 30 nov
5:21:51 AM    Jodes B
Its already redeemed by other customers
5:22:56 AM    Jodes B
Is there anything else I may help you from my end?
5:22:58 AM    arijit
still dsnt satisfy my question
5:23:42 AM    arijit
please provide your details and escalation contact
5:26:26 AM    arijit
it is sad how you choose to lose a customer for 50 dollars
5:26:38 AM    arijit
for no fault of theirs
5:28:05 AM    Jodes B
You can email me at
5:28:58 AM    arijit
i do not want to email you
5:29:26 AM    arijit
please provide who i should contact to escaalate this issue
5:30:05 AM    arijit
and your details
5:30:22 AM    arijit
as clearly you cannot help me
5:33:30 AM    Jodes B
Please call Customer care at 18006249897
5:34:05 AM    arijit
i have tried that
5:34:18 AM    arijit
it goes to a long queue
5:34:43 AM    arijit
i do not want to spend more hours
5:34:50 AM    arijit
i have already spent a lot
5:38:35 AM    Jodes B
I understand.
5:38:50 AM    Jodes B
However they will also say the same thing
5:39:33 AM    arijit
please provide escalation contact and your details
5:40:05 AM    Jodes B
My email is
5:40:20 AM    Jodes B
escalation is Customer care
5:42:53 AM    arijit
that doesnt help
5:43:13 AM    arijit
i need your employee id and name
5:43:24 AM    arijit
and proper escalation contact
5:43:37 AM    arijit
stop treating your customers like dirt
5:44:15 AM    Jodes B
 
5:47:12 AM    arijit
and escalation contact ?
5:47:44 AM    Jodes B
Customer care is our escalation contact
5:48:32 AM    arijit
I dont want to waste few more hours trying to contact customer care
5:49:14 AM    Jodes B
That's the only escalation department we have
5:51:24 AM    Jodes B
Is there anything else I may help you with?
5:55:09 AM    arijit
thanks for ruining my day
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5 Replies
jsmith8353
2 Bronze

RE: DELL coupon not working

Yeah that sounds a lot like my experience trying to buy the inspiron 15 for $199. I added it to the cart at $199, when i finally get to check out after their website crashes repeatedly the price is $379. I call them this morning and they say the deal is expired, but they would drop the price to 300. when i said that was unacceptable they said how about 250. when i said that i'm not paying anything higher than the price i added the laptop to the cart at they said they were transferring me to escalate it and hung up.

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bosearijit
2 Bronze

RE: DELL coupon not working

I finally got through a customer representative on phone ( Erin Mitchell ) who gave me the $50 discount on the Dell inspiron 15R Touch ..however when I received the email confirmation of the order it said :

15.6 inch LED Backlit Display with Truelife and HD resolution (1366 x 768)

instead of

15.6 inch LED Backlit Touch Display with Truelife and HD resolution (1366 x 768)

for touch laptop

so I called her again to reconfirm if it was indeed a touch laptop.

She confirmed me that is it a touch laptop but she was extremely rude and kept on saying she has other customers waiting.

Just to be sure and to get a email confirmation I called her back and was shouted at badly as if it was my fault.

Later she replied saying the laptop she ordered was indeed not a touch.

This is really disheartening on dells part to treat the customers like dirt considering I havent slept the entire night and even I have waited hours ( 5 - 6 hours at least ) to get dell support just to be shouted at and after this bad ordeal they order me a wrong laptop..

If I did not check the order and contacted the representative ( who kept on shouting at me ) I would have got the wrong laptop and would have to go through the trouble of returning it.

Inspite of all this and hours of mental and physical torture which I had to endure I still did not get the $50 discount on the laptop I wanted.

Dell, is it really worth torturing your customers for $50 ?

apt715
Not applicable

RE: DELL coupon not working

As I said on my own post. The company does not seem to care about customer satisfaction , they only care about the money. They are running a very disorganized and dishonest business and this is definitely not fair to the consumer who works hard and only wants to get what was advertised in the first place. All lies, again bogus Black Friday Sale. I wonder if anyone from the company will care to read any of these comments.    

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Dealhack
2 Bronze

RE: DELL coupon not working

Once go through Dealhck coupon website. There you can find the many coupon vouchers related to DELL. I recently purchased a DELL laptop through this website and received a discount of 20%.
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zbestwun2001
7 Gold

RE: DELL coupon not working

apt715,

Please fill out the form on Facebook here Facebook Form.

You can copy what you wrote in the forum, someone from Dell will get back to you.

Zb1

 

Dell Forum Member Since 2004 but not an employee of Dell

If this answers your question, click
  Yes  

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