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Dell Cancelled My Order
By canceling the order it only makes the customer more frustrated and does not make it a smooth process for support to help the customer. My order was cancelled too because PayPal was used which is offered as a payment method, but instead of just sending me an email to go back and use another payment method, Dell just cancels it. I'm left to wonder why I can't find my order, spending 45 minutes with Dell support, being routed to customer care, then verification department, then collections, yea "collections"! Why! Does not make sense at all.
Anonymous
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June 12th, 2015 09:00
Hi dhueelealpedo,
Thank you for posting your comments on the Dell Community Forum Customer Care Board. Please accept my apology for any frustration or inconvenience you may have been caused.
I am happy to look into the order cancelation on your behalf. Please reply to my email and provide the requested information so I may access your account records.
Thanks,
Lorna