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Dell Cancelled My Order

By canceling the order it only makes the customer more frustrated and does not make it a smooth process for support to help the customer. My order was cancelled too because PayPal was used which is offered as a payment method, but instead of just sending me an email to go back and use another payment method, Dell just cancels it. I'm left to wonder why I can't find my order, spending 45 minutes with Dell support, being routed to customer care, then verification department, then collections, yea "collections"! Why! Does not make sense at all.

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RE: RE: Dell Cancelled My Order

Hi dhueelealpedo,

Thank you for posting your comments on the Dell Community Forum Customer Care Board. Please accept my apology for any frustration or inconvenience you may have been caused. 

I am happy to look into the order cancelation on your behalf. Please reply to my email and provide the requested information so I may access your account records.


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