1 Copper

Dell Financial Services are broken

From the homepage of my Dell Preferred Account I am directed to call to verify my account. I have called at least six times within the past hour and each time the phone call resolves in a dead end and just hangs up. How am I supposed to verify my account if I cannot reach an actual human? Right now it is 3:23pm MST.

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2 Bronze

Re: Dell Financial Services are broken

I was told they are not open until April 3rd.  Frustrating, so difficult to purchase anything from this company.

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Moderator
Moderator

Re: Dell Financial Services are broken

Hi,

I'm very sorry to hear about what has happened.

Due to the current shutdown, the team is unable to help you.

Let me try to see if I can help you out over here.

Could you share the Dell purchase ID #, Order #and the registered owner's name via direct message?I'll cgeck and see what best I can do to help.

-Susanna

 


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