I am looking for some clarification on the verification process used for online orders.
Soon after I placed my order for a new laptop I received a very suspicious-looking email, reproduced in full below.
Before I removed the Dell private data from your posting, I verified that he indeed does work for Dell accounts receivables. I have no idea why he wrote, "Dear Customer,".
I received a similar email and also thought it looked very dubious. I was reluctant to reply. It didn't look like an email from Dell. Also I had nothing to compare my order number to as it didn't match anything I'd been given previously. Not very happy.
The email I received telling me my order had be canceled "at my request" looked very similar. There were typos even! I never requested the order be canceled. I seriously thought it was some kind of phishing scam to get me to re-enter my credit card info on a non-Dell site. Imagine my surprise when I called customer support listed on the website and lo and behold my order was canceled! Though I never requested cancellation! Ugh. I am KICKING myself for going back and ordering another Dell. I should have learned my lesson the first time.
I have a serious problem and I am already getting fed up so much so that i wish to get another laptop form another company. For over a month I have been trying to order a laptop for over a month now. I have written to customer service more than 10 times. Each time a new hitch. Now i have to verify and I got to know this after i contacted them again. For over a month i skip from one issue to the other.!!!!!!