BobGa
1 Copper

Dell Outlet, Bait and Switch

Two orders in a row now Dell has done the "Bait and Switch". I caught Dell both times when my order summary and receipt arrived in my email. The latest was when I tried to buy a XPS 9380 on the outlet which clearly states it has 16GB 2133 MHz LPDDR3 Memory. The receipt emailed showed: Module,Information,Dual In-line Memory Module,1,667 DDR2,2X1G. DDR2? Are you kidding me? The time before this I ordered a laptop that was supposed to have a "Class 50 SSD" and again when the receipt was emailed-Class 40. When did Dell become so dishonest??

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2 Replies
Moderator
Moderator

Re: Dell Outlet, Bait and Switch

Apologies for the mistakes. Correct. The XPS 9380 only ships with 2133MHz Dual-channel LPDDR3. What was the response from Dell Outlet sales representative when you cancelled the order?

 

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BobGa
1 Copper

Re: Dell Outlet, Bait and Switch

Said oops, sorry. Do they put old ram in the Outlet XPS’s when they refurbish them? I think they have become a dishonest company.

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