aarontomlinson
1 Copper

Dell Promo eGift Card not received

I ordered a video game back on Sept 26th. It was during a perfect storm of "eGift card" promotions in which the game came with one egift card for $25, and another egift card for $15. I got the game, waited the 10-20 days, and received one of the two gift cards via email (the $25 one). However, the other one for $15 never arrived.

I've tried calling into Dell customer support, and tried using the online chat, but each time I sat on hold for hours and didn't get through to anyone. Can someone from Dell Customer Care investigate this for me and help me to receive that missing $15 egift card for this purchase? Thank you.

Dell Purchase ID: <private data removed>

Order Date 9/26/2015

- Aaron T.

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Community Manager
Community Manager

RE: Dell Promo eGift Card not received

Hi aarontomlinson,

Thanks for posting on the Forum.

I apologize you did not receive your Promotional Gift card.  They are sent by a company called CashStar, so please check your emails and spam folder for a return from them.  If you are still unable to locate the card, then please contact CashStar customer care:

What kind of help can you get?

•Track a Prepaid or Promo eGift Card
• Resend an eGift Card
•View or print a receipt
•Check card balance
•Chat with a support representative

 

https://dell.cashstar.com/self_service/register/

 

Regards,
Robert


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