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Dell Refund Issue
I ordered an AC Adapter and paid for 2-day shipping. It has been about 10 days but item was nowhere to be found. Finally, FEDEX tracking site shows that it has been delivered to an address in Tennessee instead of my address in Georgia. I have the proof via FEDEX tracking number.
I contacted DELL customer service and to 4 different people (from India, I am guessing). Unfortunately, I received no help!
All I want is my money back as soon as possible. Whether and how DELL gets the item back from the wrong address delivered is not my concern. This is something to be resolved between DELL and their carrier FEDEX.
No need to delay my refund any further. please help!
Dell-SreejithR
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4 Operator
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August 5th, 2019 07:00
Thank you for your message. I will be glad to review this & assist you further.
For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Dell-Sreejith R) & send a private message with the order number, registered name & email address.
de2010
2 Posts
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August 10th, 2019 15:00
I am still waiting on my refund. Customer service said that the item has been delivered to Dell warehouse in Tennessee but they are still sitting on my refund. Here is the FEDEX tracking: https://www.fedex.com/apps/fedextrack/?action=trhttps://www.fedex.com/apps/fedextrack/?action=track&cntry_code=US&language=EN&action=track&tracknumbers=110101090940
I also have the email from customer support confirming the delivery of the item to warehouse. I ordered the item on July 22
Item never reached to my house. It has been diverted to Dell warehouse and reached there on August 8.
I want my refund!