DonCob
1 Copper

Dell charged me twice for the same laptop, #3

I was also charged twice for a laptop a few days ago, My bank caught the double charge and rejected both charges. I went to my bank to confirm that I was double billed, which was confirmed, I then called customer support, and was transferred to billing dept. They denied I was double billed, and when I asked them to do something to show they care about a long time customer, I was basically blown off. I am sick and tired of the foreign support who can't speak English, who call me Mr. Don, who can't understand what you're asking. 

All they can say they are sorry for the inconvenience, but can't do anything for you. I tried to get them to understand this was not a inconvenience, it was fraud, attempted theft, or a crime, they just don't understand, I escalated to the fraud dept, they said they would have someone call me, but still no one has replied to me.

I will give them another day to resolve this, but this may be the end of me as a Dell customer    

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5 Replies
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Moderator
Moderator

Re: Dell charged me twice for the same laptop, #3

Hi,

 

I have responded to you via Private message. Please provide the details requested.

 

Thanks,

Dell-Sahana R
Social Media and Community Professional
#IWork4Dell
Order Status
Download Drivers

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DonCob
1 Copper

Re: Dell charged me twice for the same laptop, #3

I relied to your private message, bank of america told me Dell actually tried to pull funds 4 times 

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Thach Le
1 Copper

Re: Dell charged me twice for the same laptop, #3

Hello Sahana,

I have the same issue on bank charge. My bank account just notify me the 2nd-charge with the same amount for my laptop purchasing. I have contacted with my bank and they confirmed that my card has been charged by Dell. This would be very critical issue since there were many people getting the same problem like me. 

Please help to resolve this issue and refund ASAP. 

Thank you

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Thach Le
1 Copper

Re: Dell charged me twice for the same laptop, #3

Hi DonCob,

I am getting the same issue with you. How is your issue status now? Have you get refund from Dell?

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DELL-Patel M
2 Bronze

Re: Dell charged me twice for the same laptop, #3

Hello Thach Le,

I am sorry to learn about your unpleasant order journey. Please confirm your Name, Phone, Email with me in private message so that I can raise this internally to our sales experts. Rest assured we should do our best to get your query addressed.

Dell-Patel Muntazir
Social Media Support
#IWork4Dell
Dell Support Videos
Drivers and Downloads
Driver order

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