I was also charged twice for a laptop a few days ago, My bank caught the double charge and rejected both charges. I went to my bank to confirm that I was double billed, which was confirmed, I then called customer support, and was transferred to billing dept. They denied I was double billed, and when I asked them to do something to show they care about a long time customer, I was basically blown off. I am sick and tired of the foreign support who can't speak English, who call me Mr. Don, who can't understand what you're asking.
All they can say they are sorry for the inconvenience, but can't do anything for you. I tried to get them to understand this was not a inconvenience, it was fraud, attempted theft, or a crime, they just don't understand, I escalated to the fraud dept, they said they would have someone call me, but still no one has replied to me.
I will give them another day to resolve this, but this may be the end of me as a Dell customer
I have the same issue on bank charge. My bank account just notify me the 2nd-charge with the same amount for my laptop purchasing. I have contacted with my bank and they confirmed that my card has been charged by Dell. This would be very critical issue since there were many people getting the same problem like me.
Please help to resolve this issue and refund ASAP.
Hello Thach Le,
I am sorry to learn about your unpleasant order journey. Please confirm your Name, Phone, Email with me in private message so that I can raise this internally to our sales experts. Rest assured we should do our best to get your query addressed.