1 Copper

Dell not linking customer and order numbers

I have ordered an Inspiron laptop on the UK website and have had the confirming emails but when logging on and looking for the order status the UK site cannot link my account or my order number with my customer number.  If I go onto chat from the UK page it connects me to the USA chatline, if I phone the UK customer support the options do not include talking to a human, except for technical support.  How do I get to talk to or chat with someone who can sort this out?