Does the chat available 7/24 for premium customers? Dell site said yes

 Hello to all,

Dell warranty/sales team send following Dell official document and confirmed that technical live chat available 7/24 for Premium warranty users. Is it correct?
""The Scope of This Service
The features of your service include:
HardwareSupportfor your Dell-branded Supported Product through:
o Online support and phone-based hardware issue troubleshooting and resolution assistance by trained Dell
experts. Online and phone-based support is available 24 hours each day, 7 days each week (including
holidays); and""
URL: https://i.dell.com/sites/csdocuments/Legal_service-Descriptions_Documents/en/us/dell-premium-support-sd-US.pdf

Thank you.
""dell-premium-support-sd-US.pdf