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8500
Failure to disclose relevant information regarding purchase
Below is a copy of the order summary sent to me which description (highlighted) could be for 4 different configurations for the S2440L monitor. Each configuration carry's their own distinctive part number. The offshore sales person did not identify which configuration I had purchased. Come to find out from someone else , in the Phillipines, that I was sold the cheaper configuration monitor with only a 1 yr service / support not the 3yr warranty configuration that I stated at the time of purchase. I have also attached a copy of the e-mail I sent back to him and others stating the situation. Never order through an off shore person or facility , always order on-line looking at the product and numbers then there will be no doubt as what you purchase. I repeat " Never use off shore agents to purchase ". Why the person did not disclose the actual part number that was purchased??
T. Hyde
Once I read the purchase receipt and found out that you did not disclose the specific Part Number, I called back and got someone in the Philippines not India and they informed me that the purchase was for which is not the configuration the I thought you were selling me. The 9801 has a 1yr service and support warranty and the 4053 has a 3 year service and support. The $259.99 was the one with the E-card which was the one I was looking at when we agreed. AS your e-mail indicates you failed to fully identify and disclose the specific part number that belonged to the purchase. The difference between the warranties is significant as well as the e-card. I don't know how many people that the product may have been represented by changing part numbers and not disclosing part numbers but this kind of non-disclosure is reprehensible and therefore I have notified my CCC to dispute the charges and will forward them a copy of your e-mail as well as a copy of the Dell website showing 4 different configurations for the S2440L monitor showing that each carries part numbers that you did not disclose on the purchase receipt.
I think a lot of the problems are lack of good communication and understanding in using off shore personnel and not U.S. customer sales and support. Dell website documents different part numbers for different configurations of the S2440L Monitor.
zbestwun2001
8.8K Posts
1
June 14th, 2013 16:00
Let's do this ...
Contact our Customer Care/Order Support Liaisons via a Private message. DELL-Lorna M http://dell.to/PWMBSV
* Once you have clicked on the link, click Start conversation or Send Email. She will need the following information to investigate -
She will return your email or reply to your private message, just give her a day or two. I hope this helps you out.
zbestwun2001
8.8K Posts
0
June 14th, 2013 12:00
T. Hyde,
Where are you located and when was the purchased?
Zb1
T. Hyde
3 Posts
0
June 14th, 2013 15:00
I am located in south Texas only about 280 miles from Dell Hq in Round Rock, Texas and I have to deal with off shore supports. The only reason why I messed with Dell again was because I had a $59.00 e-card from my last purchase to spend. 27 calls to Dell and not a one acquired a U.S. based location or person that really spoke fluent and clear english. I did resolve the problem with the resolution dept also not U.S. based (El Salvador). Come to find out that the monitor I thought I had purchased was not even in stock which I was not told either until I talked with the resolution specialist. It's a shame that by buying from Dell we are actually supporting foreign countries over our USA. That's sad!! Now everybody depends on China , even the USA is almost totally dependent on China for production. The monitor was ordered last night ( June 13, 2013.)
zbestwun2001
8.8K Posts
0
June 14th, 2013 15:00
From what I found here: http://www.dell.com/ed/business/p/dell-s2440l/pd It looks like the TV in the U.S. only comes with a one year warranty for some reason.
Click on Tech Specs. and you will see this under warranty.
Service and warranty
1 year Limited Hardware Warranty2 (USA & LAR)
3 years Limited Hardware Warranty (rest of world); Advanced Exchange Service3 (All regions
Zb1
T. Hyde
3 Posts
0
June 14th, 2013 16:00
If you click on the tech specs it gives what comes standard with the monitor. The part number 469-4053 comes standard with a across the board, location not delineated, 3 yr service and support warranty whereas the tech specs show that the cheaper model PN 320-9801 comes standard with a 1 yr service and support warranty and does specify that it is different in the USA and other countries. Customizing , you can upgrade and purchase a 3yr advance exchange warranty which is not the same as the service and support warranty which comes standard as specified plainly in the tech specs. There is no differentiation specified between USA and other countries in the descriptive "Tech Specs" that you use to compare products to decide which is the better purchase for your $. The problem with the web page that you suggest ( http://www.dell.com/ed/business/p/dell-s2440l/pd )
is that the warranty statements that you state is not specified to which monitor by part number. That site only gives a general warranty statement with regards to the model s2440l not the specific units by part number as does this site http://search.dell.com/results.aspx?s=dhs&c=us&l=en&cs=19&k=dell+s2440l&cat=all
The above site shows the 4 different configurations of the model s2449l by specific part number in the
tech specs and by part number you find the differences in warranty coverages. The unit PN 469-4053 that I thought I was buying is a flat 3 yr service and support warranty no country considered. Corporations are sneaky thats why you have to look way beyond the basics dealing with Dell.