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Last reply by 04-26-2021 Unsolved
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2 Bronze
2 Bronze

Faulty laptop

Can anyone help with WUR replacement order number <Order number removed>. I returned my faulty laptop. But they are not delivering replacement. The replacement order was placed on March 31, 2021. It is standing still since then. Warranty team is not goving solution only apologises. How can i escalate to resolve this issue.

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2 Bronze
2 Bronze

Service TAG <Service tag removed>

Correction: Service TAG <Service tag removed>

Hi,

Thank you for reaching out to us. We have replied to your private message. We strongly recommend that you remove the Service Tag from the public post for security reasons. Also, as our interaction would involve sharing sensitive information, continue chatting with us through private message so that we can start working toward a resolution.

-Supriya


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If still under warranty, click the "Get help now" icon on the right to start a live chat session. Currently only available in the USA.

Service TAG <Service tag removed>. WUR Replacement <Non-public info removed>.   

We strongly recommend that you remove the Service Tag from the public post for security reasons. 


Social Media Support

#IWork4Dell
Find your Service Tag


If still under warranty, click the "Get help now" icon on the right to start a live chat session. Currently only available in the USA.

Hi, I purchased inspiron 3505 on March 2" 2021 and returned it as WUR replacement. Dell received it on April 13, 2021. They have not sent me new replacement laptop. How soon can i expect a replacement. 

Hello! We're working on this internally and should have an update post weekend. Please bear with us.

 


Dell-SimranC
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#IWork4Dell

This is strange. Dell does not have one spare unit for replacement. Not able to use the purchase since March 2, 2021. Their promise to provide another model if similar not available has failed. Very dissatisfied with this behaviour.

Hi team, can anyone look into this on priority. Any contact who can expedite WUR issue. Starting to loose hope now. Email team not responding.

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