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Gift card invalid
I have a physical gift card purchased from Dell.com several years ago but never used. Today when I checked balance it said that the gift card number is invalid. Could someone help me with this issue? Thank you.
DELL-Fuzail M
130 Posts
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March 16th, 2017 05:00
Hi suyi,
Thank you for reaching out to us on Dell Community Customer Care Board regarding your gift card.
Please share the below details by Private Message.
- Scanned image of the back /front of the card
- Customer Account Name:
- Ship to Address:
- Phone:
- Email Address:
- Gift Card #:
- Gift Card PIN #:
- Gift Card $ Amount:
- Where the gift card was purchased:
- Method of payment (Credit Card or DPA?)
- State issued ID
To Private Message, hover the cursor over my user name and add as friend.
Regards,
Fuzail
kitsVA
1 Message
0
July 20th, 2017 06:00
I am having the same issue and called Dell. Still on phone as they have no idea. I have over $300 in multiple cards and I just scratched the PINs. They came in nice Blue Round Dell tins and they all say Balance never expires on them.
Did they resolve your issue?