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Help Please
First question: Can someone from Dell access my computer without my knowledge? I opened my laptop two days ago to see the little icon with the wrench at the bottom and a message that read an instance of dell support (or something like that) is already running. Just a minute or two later, the message and the icon disappeared. It has been over a month since I last worked with Dell Support. Are they messing with my computer?
Second: I purchased a new Inspiron laptop Comuper in April of this year (2012) I have had nothing but problems. Numerous blue screens and error messages. I know I bought software coverage but when I called they said I did not have it, so, I had to purchase a contract. I have spent close to 20 or more hours working with software support to no avail. They never call when they say they will and never finish what they start. I'm tired of this. I have spent more time trying to fix this computer than I have actually spent using it. I own 4 other Dell computers (3 others purchased this year as well, for my children) Doesn't this count for something? Can't I get some help from someone? My lastest error is a logon process failure error message. It took me several attempts last night of turning computer on and off before it would work again. It's time Dell just sent me a new computer. This is ridicullous. I've lost applications that I paid for when I purchased computer and I can't spend anymore time trying to fix this lemon.
apcomputersplus
6 Posts
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October 24th, 2012 21:00
You will have to post your service tag and if you have warranty,
Just ask to depo the computer, Once depo-ed they will do a factory restore, this should fix the software problem,
However Hardware could be bad also, Try and start up the computer and run dell Diagnose,
do a ram test and hard drive test, If a hard drive is bad, it will cause bad sectors in the windows files and cause errors,
if the Factory image on the hard drive is bad, it will also cause the computer to keep putting the errors back on the computer,
I feel the fastest response would be to call and ask for a DEPO if your warranty covers that, if not and you have next day, Then call and say you need a new hard drive and you can install it to save time or have them do it, but takes a day longer,
hope this helps, im sure a dell tech will be able to help more,
just advice one uesr to another,
Anonymous
274.2K Posts
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October 31st, 2012 11:00
Hi D Germany,
I am sorry about your technical issues and the trouble you are having with our technical support teams. Please contact me privately by clicking on my name in blue, and provide your customer account information. I am happy to forward your information to customer service representatives supporting your area.
Name:
Email Address:
Shipping Address:
Phone Number:
Service Tag Number:
Order Number:
Thank you,
Lorna
Reference #: 23890752