nazimbd
1 Copper

Horrible Customer Service from Dell

Order Number: <Removed per privacy policy>

I am tired of Dell customer service. Ordered a laptop from Dell on March 26, 2019, never received the laptop. I was promised refund, never received that either. No update, since then. 

On Mon, Apr 15, 2019 at 10:54 AM US_CustomerCareOB@dell.com wrote:
 
My sincere apologies,
 
I have asked for the refund to be credited in the account also it will be posted in the accoutn in 6-8 business days.
 
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3 Replies
Community Manager
Community Manager

Re: Horrible Customer Service from Dell

Hi nazimbd,

Thanks for posting and for sending your order number information.  According to FedEx, the system was delivered Friday 4/05/2019 at 3:09 pm.  

 

Perhaps you could share more details so we could look into this further?

 

Regards,
Robert


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
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freeman2019
1 Nickel

Re: Horrible Customer Service from Dell

Robert P-

Since you're on the case here, how about my order???

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Moderator
Moderator

Re: Horrible Customer Service from Dell

@ freeman2019,

 

Your post is being handled here. Please share the requested details so that we can help you track the order & keep you posted.

 

 

Dell-SreejithR
Social Media Support
#IWork4Dell
To help us troubleshoot, send us via a private message: Dell PC or Monitor Service Tag number
Out of Warranty Support
Would you like to be a Dell Community Rockstar?

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