I have been a long time loyal Dell customer (over 20yrs). About 6 months ago I decided to upgrade to the 8th gen XPS. I was really excited about the new computer and it seemed to work ok for a week or two. Fast forward 6 months, 2 keyboards, new hard drive, new motherboard, countless hours on hold with tech support (or tech support at my home), and I have still haven't been able to use the thing. Just found out today that I need to send it in to a tech center, or they will replace it with a refrub. I have been given the run around for 6 months now and would really like to speak to someone who isn't contracted tech support. Does anyone have contact a phone number, or email of someone who could speak with me?
I would like to return to being a happy Dell customer and I am tired of wasting so much time and feel that someone should hear about this situation.
One Dell Way Round Rock, TX 78682
Unbelievable - only it is happening to me as I type! I have found so many people online who are having issues with this same model of computer - XPS, 8th Gen; mine is 9560 - and you should see the number of listings that came up for this search alone.
I sent mine off and it came back unrepaired and without any information (which I've been told by a Dell tech is standard form) as to what they supposedly did. Have been discussing with them for a couple of weeks; they were trying to blame Windows and now they're saying that I spilled water (water, specifically!) on it!!! These people are ruthless. I'm using the second link below (thank you) to report this; the techs refuse to escalate it for some reason! It makes me wonder what they're doing to these people to make them so resistant.
I've had it.