brill8008
1 Copper

How do I get Dell to honor their warranty?

Purchased a Dell monitor a little over a year ago.  Stopped working over the weekend.  Monitor has a 3 year warranty(confirmed monitor is under warranty on Dell's website).  I call so I can get the process started, person says he can't do it.  I get passed around to a few different departments, none of which are able to help me.  In the end, I now have a non-functioning monitor that is under warranty that Dell will not replace. Thank you Dell for the $600 paper weight.

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3 Replies
Moderator
Moderator

RE: How do I get Dell to honor their warranty?

Go to the Monitor Forum, open the Monitor FAQ, read through, "Monitor warranties and replacement instructions".

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brill8008
1 Copper

RE: How do I get Dell to honor their warranty?

15 days to register a product?  Really?  Dell needs to get out of the stone age, it doesn't take weeks to register a product anymore.  This all seems like delay tactics for Dell trying to get out of providing a replacement product.

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Moderator
Moderator

RE: How do I get Dell to honor their warranty?

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