I recently purchased a Dell laptop and since then have been harassed multiple times a day by phone calls from your India call center about all the additional services I can purchase. I have asked politely each time to have my phone number removed and I am still receiving phone calls. I attempted to call Customer Care but they said their computers were down for 4 hours and to call back, when I asked to speak to a Supervisor or Manager I was told that none were available and that if I left my phone number they would contact me within 24-48 hours. I cannot even express what bad customer service this is. I want to stop the phone calls and to be very frank will think twice about ever buying a Dell computer again just based on this experience. Any help anyone could give would be greatly appreciated.
I am sorry for the in convenience. Please send me a private message with the system service tag, first and last name as registered when system as purchased, email address, telephone number you were contacted on, to assist you further.
I will update the details in our records and this update will take 24 to 48 hours.
Thank you for your help I have sent you the information as well as unsubscribed.
I do think it is a shame that you make your customers go through this, not only have I answered countless phone calls and been interrupted during my work but the time I spent trying to get this resolved. Shame on Dell to harass their own customers who purchased their products. I must be honest if given the opportunity to purchase another computer product I will probably just go to Best Buy and buy it off the shelf to avoid having to go through this.
I have had the same problem. I had a more extensive write-up in this box, but lost it when I had to create an account. How do I unsubscribe?