3 Argentium

How do I use private messages?

I asked a question on the Precision Fixed Workstation forum.  My service tag was required, and I received a PM from DELL-Cares using a Gmail account. I answered the PM, but was told I did not use a valid return email address.  I returned to the forum, and saw no "boxes", etc. that applied to PM's  I had received a message from a Dell Cares moderator, saying I had not received an answer to his question in the private message.  

What should I do?   jim8080b

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Community Manager
Community Manager

Re: How do I use private messages?

They sent the Private Message to the email account assigned to your Forum identity. Which is not a gmail account.


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3 Argentium

Re: How do I use private messages?

Unfortunately I don't know anything about this account, so cannot access it.  Is there somewhere I can look to find my Forum identity?   I did find https://www.dell.com/community/notes/privatenotespage

PM for me are there.  There appears to be a space to answer, but no send button.  

Jim

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5 Rhenium

Re: How do I use private messages?

Welcome to the Dell Community  @Jim_Hill 

Did you click on "REPLY" ???

Best regards,

U2

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