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How do I use private messages?
I asked a question on the Precision Fixed Workstation forum. My service tag was required, and I received a PM from DELL-Cares using a Gmail account. I answered the PM, but was told I did not use a valid return email address. I returned to the forum, and saw no "boxes", etc. that applied to PM's I had received a message from a Dell Cares moderator, saying I had not received an answer to his question in the private message.
What should I do? jim8080b
DELL-Chris M
Community Manager
Community Manager
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54.2K Posts
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March 10th, 2020 12:00
They sent the Private Message to the email account assigned to your Forum identity. Which is not a gmail account.
Jim_Hill
159 Posts
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March 11th, 2020 22:00
Unfortunately I don't know anything about this account, so cannot access it. Is there somewhere I can look to find my Forum identity? I did find https://www.dell.com/community/notes/privatenotespage
PM for me are there. There appears to be a space to answer, but no send button.
Jim
U2CAMEB4ME
4 Operator
4 Operator
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6.2K Posts
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March 14th, 2020 06:00
Welcome to the Dell Community @Jim_Hill
Did you click on "REPLY" ???
Best regards,
U2