I am currently unable to receive Private Messages.
Please post your Non-Technical issues on the Customer Care board. You may also tweet @DellCares for faster assistance.
Please note: Due to increased seasonal volume, I am currently unable to receive Private Messages. I will continue to assist those of you who have already sent me a PM. Please be advised I am out of the office November 23 - December 1, 2013, and again December 21 - January 1, 2014. I will try to resolve your issue prior to my departure.
For fastest assistance, please contact @DellCares via twitter. DellCares is available 24/7 for both care and technical issues. They are English based, but can forward concerns to customer care representatives supporting all areas globally.
You may also submit a request for assistance via Dell Support for Facebook Fans at http://dell.to/1aPdwxS . You are not required to have a Facebook account to submit an issue.
I trust this information is helpful. I wish you and your family a joyous Holiday Season.