1 Copper

I got a message that my Dell Inspiron 15 7000 needs a part backlog

Another dell moderator told me that my Dell Inspiron is under service for a part or part backlog what does that mean. And when if estimates can I get my laptop back from repair

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Moderator
Moderator

Re: I got a message that my Dell Inspiron 15 7000 needs a part backlog

Hi,

I see that we are working you on this thread:

https://dell.to/38kjx5e

Can we continue the conversation on this thread in Private note?

-Supriya


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1 Copper

Re: I got a message that my Dell Inspiron 15 7000 needs a part backlog

Yes

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Moderator
Moderator

Re: I got a message that my Dell Inspiron 15 7000 needs a part backlog

Thanks for the confirmation.


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1 Copper

Re: I got a message that my Dell Inspiron 15 7000 needs a part backlog

So is my laptop under work right now?

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Moderator
Moderator

Re: I got a message that my Dell Inspiron 15 7000 needs a part backlog

Hi,
I hope you're doing well. We have received an update from our internal team. Dell is currently experiencing an elevated number of backlogged parts which might cause delays in your part delivery. If a delay is confirmed, you will receive a follow-up email communication.
Regards,
Mausam


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1 Copper

Re: I got a message that my Dell Inspiron 15 7000 needs a part backlog

Ok thank you for the message and how long if there is will the delay be

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Moderator
Moderator

Re: I got a message that my Dell Inspiron 15 7000 needs a part backlog

We are unsure of the delay. 

However, you will receive an email confirmation once the service is complete. 

 

Regards, 

Srikanth 


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1 Copper

Re: I got a message that my Dell Inspiron 15 7000 needs a part backlog

So when could you estimate when I would get my laptop back? Thank you for your time.

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Moderator
Moderator

Re: I got a message that my Dell Inspiron 15 7000 needs a part backlog

Hi,

 

We have replied to you on a Private message.

 

- Kalpana


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