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Steellz
1 Copper

I'm hearing a lot of bad things about Dells shipping....

I'm a bit worried, i ordered my Alienware Aurora R9 on Dec 8th, Estimated delivery is 12/20/19, paid for faster shipping, but seeing a lot of posts this month about how people are waiting weeks, if not months for what they paid good money for.

Also hearing about Intel chip shortage ? If there's a chance i'm not going to receive my package on or before the 20th id like to know now so i can take my business elsewhere, i'm not about to wait over a month to get what i already paid for.

21 Replies

Re: I'm hearing a lot of bad things about Dells shipping....

I ordered an Alienware M17 on 11/25/19 and it shipped on 11/30/19.  I hate to say it but, you might want to start looking elsewhere.  I also placed an order for portable speakers on 12/6/19 with a promised delivery date of 12/11/19.  Haven't received my items yet and getting different stories from every customer service person I speak with.  At one point they said my order had been cancelled.  It's been a real nightmare!

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TimeEffect
1 Copper

Re: I'm hearing a lot of bad things about Dells shipping....

I ordered r9 on 2 Dec and also bought the fast shipping. It first said estimated delivery 13 Dec, now they told me it delayed to 7 Jan 2020! That's the case.

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Steellz
1 Copper

Re: I'm hearing a lot of bad things about Dells shipping....

Wow, Yeh,,, i'm getting nowhere with support, i placed my order on Dec 8th, it's now the 13th and nothing changed, still says "confirmed" not even shipped yet....i've emailed Dell, they reply with scripted <profanity>...so basically they have no idea what's going on, so glad i paid $3000.....

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pookiee
1 Copper

Re: I'm hearing a lot of bad things about Dells shipping....

If you want your item you ordered on time, I'd look and buy else where. 

If you don't mind waiting and item being delayed but at slightly cheaper prices just order from Dell and wait.

Ordered a monitor and got delayed 3 times within a week. Decided to just wait since price was cheaper than competitors. 

Hoping it gets here before christmas. 

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Steellz
1 Copper

Re: I'm hearing a lot of bad things about Dells shipping....

i'm hoping it does get here before Xmas, if it does im one of the lucky few.

 

 

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Johnny_W714
1 Copper

Re: I'm hearing a lot of bad things about Dells shipping....

Very lucky few:

Ordered 11/28/19 2 day shipping paid for. Missed delivery, called.

Reordered 12/05/19 Promised delivery by 12/16/19. Not shipped by 12/13/19

Called 12/13/19, promised delivery by 12/19/19

Received email 12/14/19 Now delayed until 1/8/20 Christmas missed.

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Msenna
1 Copper

Re: I'm hearing a lot of bad things about Dells shipping....

DO NOT TRUST SHIPS DATES!!! Ruined my Christmas for sure. I found exactly what my son wanted to get his first gaming computer. Ordered in November and even called Dell to confirm shipping. Dell assured me Dec 19 shipping. Well yesterday Saturday morning got the super surprise email from dell that it would be January 15. Well guess what? Customer service for orders isn’t open on weekends. I called sales and they told me nothing can be done and I’m just out of luck. Dell my order number is below if you want to help. If not I’ll continue to spread the word. 

<Order number removed>

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Digger87
1 Copper

Re: I'm hearing a lot of bad things about Dells shipping....

  • I'm pretty upset as well. I ordered a very expensive G5 gaming computer and 32 inch monitor. First it said ship date Dec 23. Then dec 24. As of today it is now Jan 31. I don't know what the hell is going on. They are not replying to my emails.

All their advertisements on social media say there's still time to order a computer before Christmas. Ha, ya right!

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Steellz
1 Copper

Re: I'm hearing a lot of bad things about Dells shipping....

I've lost all hope, order placed the 8th? 15th now, still not shipped, still saying its coming the 20th, from what i've seen here, and on Reddit, i have no doubt that its going to be delayed 😞

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