1 Copper

Impossible to cancel an order : cancellation unsucessful

Hello,

I have ordered an XPS 13 and two days after, I received an e-mail telling that the order will be delayed (by 3 days).

I tried to cancel the order and the status was « Cancellation unsucessful ».
Two days later, I check the status and it is « Shipped ».

I have never seen such a service client, what is this kind of scam ? 

Best regards

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5 Replies
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1 Copper

Re: Impossible to cancel an order : cancellation unsucessful

Saaay, maybe that would be one way to get my order delivery accelerated! 😁

With my luck they'd take me up on it.  

I'm still keeping my options open, though.  

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Moderator
Moderator

Re: Impossible to cancel an order : cancellation unsucessful

Hi, 

Your order is estimated to b delivered today. Here's the tracking link:

https://dell.to/2wdUdRC

Kiran J. 


DELL-Cares
Social Media Support
#IWork4Dell
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Moderator
Moderator

Re: Impossible to cancel an order : cancellation unsucessful

Hi,

I see that the order is delivered. Please reach out for any assistance required in future. 

Kiran J. 


DELL-Cares
Social Media Support
#IWork4Dell
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1 Copper

Re: Impossible to cancel an order : cancellation unsucessful

Hello,

It has been delivered but now I have to return it back because at first, I wanted to cancel it.

Can you tell send me the process form ? 

Best regards

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Moderator
Moderator

Re: Impossible to cancel an order : cancellation unsucessful

I will submit a request and get back to you in a day or two. 

Kiran J. 


DELL-Cares
Social Media Support
#IWork4Dell
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