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515
Impossible to cancel an order : cancellation unsucessful
Hello,
I have ordered an XPS 13 and two days after, I received an e-mail telling that the order will be delayed (by 3 days).
I tried to cancel the order and the status was « Cancellation unsucessful ».
Two days later, I check the status and it is « Shipped ».
I have never seen such a service client, what is this kind of scam ?
Best regards
The84Lion
1 Rookie
1 Rookie
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24 Posts
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March 15th, 2020 06:00
Saaay, maybe that would be one way to get my order delivery accelerated!
With my luck they'd take me up on it.
I'm still keeping my options open, though.
DELL-Cares
Moderator
Moderator
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25K Posts
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March 17th, 2020 03:00
Hi,
Your order is estimated to b delivered today. Here's the tracking link:
https://dell.to/2wdUdRC
Kiran J.
DELL-Cares
Moderator
Moderator
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25K Posts
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March 18th, 2020 02:00
Hi,
I see that the order is delivered. Please reach out for any assistance required in future.
Kiran J.
Anonymous
5 Practitioner
5 Practitioner
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274.2K Posts
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March 18th, 2020 07:00
Hello,
It has been delivered but now I have to return it back because at first, I wanted to cancel it.
Can you tell send me the process form ?
Best regards
DELL-Cares
Moderator
Moderator
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25K Posts
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March 18th, 2020 07:00
I will submit a request and get back to you in a day or two.
Kiran J.