Customer Care

Last reply by 06-23-2022 Solved
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1 Copper
1 Copper
113

Inspiron 15 5518, no escalation matrix

This is my service tag : <Private data removed from public view. DELL-Admin>

Now we are facing some hardware issue in this laptop and raise a warranty support 10 days before but still there is no proper response. Your customer care executive always saying spare parts delayed due to covid-19. We have to use all brand model laptops, Unable to facing this issue in other brand services. Very poor support on Dell team and there is no proper escalation matrix document in their website.

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Moderator
Moderator
60

Update = After completing troubleshooting, a DELL-Cares agent setup a part replacement.



Find your Service Tag

If still under warranty, click the "Get help now" icon on the right to start a live chat session. Currently only available in the USA.

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Moderator
Moderator
112

Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.


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#IWork4Dell
Find your Service Tag


If still under warranty, click the "Get help now" icon on the right to start a live chat session. Currently only available in the USA.

Moderator
Moderator
61

Update = After completing troubleshooting, a DELL-Cares agent setup a part replacement.



Find your Service Tag

If still under warranty, click the "Get help now" icon on the right to start a live chat session. Currently only available in the USA.

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