I have purchased a refurbished Alienware 17 R4 gaming laptop from Belgium. And now i have an issue with my spacebar in keyboard. So i need a technical service. But in service menu, it says that the computer has warranty in Belgium. Due to that, i applied for internationa service tag transfer. But it is rejected for several times. I take error mail after 10 days and it says "The previous owner information does not match our records. Please submit an updated request with the correct previous owner information." But i am the first user of this machine, and even i put my details as the previous owner or even leave it blank, it gives error. So how can i transfer my service tag?
You need to get the information about the registered owner from the seller. If that person or business cannot provide the information, return the system for a refund.
Thank you for your message.
Is this system purchased through a retailer or an individual?
Do you have a purchase invoice copy if purchased through a retailer?
Please click on my Dell username & send a privet message with the service tag, registered name & email address.