Customer Care

1 Copper

Is this a scam email?

I have received this email from a personnel by the email Vani.S@dell.com after purchasing my laptop online. 

Dear   SOVANN EU,

Thank you for choosing Dell. This email is in reference to your recent purchase with Dell. We request you to verify your purchase information by replying from your work or student email address with the bank registered address mentioned for the order number ___. Please note that failure to contact us may result in cancellation of your order. We apologize for any inconvenience caused as Dell is committed to providing a safe and secure shopping experience for our customers.

I have double checked the order number and it is correct, but when I check my order status, it is already confirmed. So I am still a bit suspicious of the identity of this person and the credibility of its request. 

My question is:

1). A scam or valid email?

2). What is the email requesting for? Can you paraphrase it?

Thanks

Replies (3)
2 Bronze

I got this email aswell I thought it was a scam then she called me it's got something to do with payment vertifaction they need consent to allow the payment to go through or something along those lines I told her to cancel it thinking nothing would change and well she cancelled my order lol then i had to fight to get my money back... Goodluck 

2 Bronze

I received this email as well from Vani.S@dell.com saying the same thing as mentioned above.

The only thing I am worried about is her email address the email came through is Vani.S@dell.com and email address in the email signature is Vani_s@dell.com. Both email address do not match.

Email signature looks dodgy as well. I am pretty sure, Dell would have more professional signature.

@Anonymous, would you be able to confirm this, if this is the genuine email regarding my order.

Thank you for your message. I apologize for the confusion surrounding your order. I have a confirmation that this is a genuine email address.

 

We will take the signature part as feedback & share it with the concerned team.

 

Feel free to reach out to us if you need any assistance, we will be glad to assist you.

 

 


Dell-SreejithR
Social Media Support
#IWork4Dell

Top Contributor
Latest Solutions