goebeljj
1 Copper

Lack of Response - Missing Item at Shipment

I wanted to find somewhere to air my frustration with Dell.  I ordered 6 monitors and 3 desktops in late March.  One of the monitors was missing the correct power cord.  I have emailed and/or called 7-8 times and still do not have the proper power cord.  Time on the phone is at least 2 hours, and they just don't seem to really care.

I have purchased Dell equipment since my first desktop in 1997.  I have a related company that purchases over $100,000 a year from Dell.  I am deeply disappointed at the lack of follow-up and resolution to my issue.

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1 Reply
Community Manager
Community Manager

RE: Lack of Response - Missing Item at Shipment

Hi Josh,

Thanks for posting and bringing this matter to our attention. 

I apologize that the power cord part is not currently in stock, but I do see from the notes on your account that the escalations specialists have made you an awesome offer.  Please continue working with them, and should you need additional assistance, please contact me privately.  Thanks.

Regards,
Robert 


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