I was just wondering if I could get some assistance on an issue I've dealing with the Latitude 5285 series.
What I've encountered is that the system will randomly reset while it is being used. One second it's working perfectly and then the screen goes black and the dell logo displays while system reboots. There is no blue screen, no pause as the OS does a memory dump. It's as if someone hit a hardware reset button. The system reboots without alerting that there was a problem or that something unexpected occurred. I can see a kernel power event 41 in the system logs following the reboot.
Nothing has corrected the issue and both systems do exactly the same thing as far as the reboot is concerned.
Based on the facts above I'm left believing that it is a software / driver issue at fault. I should also mention that it most frequently happens when I'm using Office 365 64bit edition and Microsoft Power BI. I'm aware that both of those programs are not mainstream but they are Microsoft supported. And, on the flip side, I have the identical software configuration on an older Latitude 7250 and it runs them perfectly.
At this point, I can't use the 5285 to perform the work related functions for which it was purchased and it's been in repair long enough that I can't return it.
Has anyone else encountered this type of issue? If so, is there a fix for it? I've researched a bit and see that a graphics driver can be connected to failures of this nature... Just not sure where to go from here.
I had the same issue with my 5285, random crashes even when the PC wasn't hot. Very frustrating. I installed Ubuntu and while my camera and fingerprint reader don't work yet I do not have random restarts anymore. No real fix found sadly
So, since the system was delivered and I’ve set it up it has turned off on me twice, while I was using it. While I thought it might be a software issue since it showed up on two separate computers, I have reconsidered my thoughts on the issue and still believe it to be related to hardware and here’s why:
Same issue with my brand new Dell 5285. In my opinion, it's a serious hardware fault. I have also updated the BIOS to the latest version but still it reboots randomly. System is also updated to the latest Windows release.
It appears to be a common problem with DELL PC: https://www.dell.com/community/General/Dell-Inspiron-15-5555-reboots-randomly/td-p/5141955.
It's my first Dell PC and probably also the last one.